Pet-friendly Hotels in Mexico City

I've stayed at this property before not sure if management has changed. I was really impressed on my first visit in 2020, and last year I notice changes, but was hoping for improvement this year. Overall the hotel is good for the price / location. I think they could make a few improvements. I'm not sure if they are under staff where the halls aren't vacuumed or tons of smalls details around the walls and doors don't look clean or touched up cosmetically. The furniture inside my room was stained. The Wifi worked great, the check in and check out process was easy. I took photos so I can maybe share with management. Overall don't hesitate to stay at this place!

The location is very good, opposite to the Central Park, surrounded by restaurants, Starbucks and 7/11, there are also a lot of Starbucks and 7/11, the lobby bar has a big screen game, the service is also good, there are 2 restaurants in the lobby, one is very high-end, and the other is open from morning to afternoon , do not cook dinner, but there are always people queuing up.

I love this hotel. They're like family. Best gym equipment, employees are welcoming and kind, good is delicious, i feel just like home.

I made a reservation for my family who came to visit us from Canada and the first time I had contact with Rodrigo, my family and I were surprised, he was very kind and provided us with everything we needed for a comfortable and wonderful stay. He gave my family a lot of tips, places and restaurants to go to. my family had a great time and they were happy Thank you Rodrigo for your support and providing excellent care to my family

Would not recommend this hotel based on these factors. Pool only has sun about 2 hours a day so if you are looking for a pool - skip this property Wifi is terrible. Constantly down Massage at spa is so not worth the money Housekeeping did not replenish our daily waters or coffee pods Bed is not comfortable. I think the mattresses are old and so they put a pad on top. Construction and street noise is loud even though we were in the 19th floor. Buffet is just okay and too expensive unless you like liquid runny scrambled eggs What is good about this hotel? Concierge had great recommendations for dinner and breakfast Woman working at pool is awesome and goes out of her way to help Hotel is in a good location. Would I go back? No There are too many great hotels in the area.

This hotel provides good facilities (fitness room, free WiFi, restaurant, bar, Starbucks) and has a great location. The staff is super friendly and the hotel is doing an excellent job to keep the facility and rooms clean, and to adhere to current health condition and following best practices. It's been a while since my last stay at Fiesta Americana, but even for a short stay it was a very positive experience. I highly recommend the Fiesta Americana Reforma.

This is one of my favorite hotels. The rooms have an exceptional view of Chapultepec Park and the surrounding buildings in Polanco. The hotel also has a wonderful selection of restaurants. My favorite is Alfredo di Roma Italian), as well as Au Pied de Couchon (French), and Chapulin (Mexican.) The Club Lounge on the 39th floor has a superb breakfast selection, and city view. The staff is exceptional. Everytime that I needed assistance, even helping repair my suitcase which was damaged at the airport upon my arrival in the city. The rooms are very well maintained, spacious, and offer wonderful views of the city. I also enjoy the art work, by Mexican artists, in the lobby. All of the above is due to the vision of the General Manager.

We were working in Mexico City and as always stayed at the Hyatt Regency. The staff is very supportive no matter what silly thing we need. This time it was shredding extra paperwork - note there is a shredder in the business center. The food in the main restaurant is tasty. I particularly liked the short rib tacos, but be warned, they are juicy so be prepared to make a mess. The rooms are large, the closets ample, the how water in the shower is relaxing. Overall a great property.

#positive #I was happy with the Friendliness of the Staff; #negative #I was disappointed with the Bed Cleanliness, Wall Cleanliness, Hotel Decoration Style, Room Size; Visiting on holidays, the hotel is tense. The convenient location and good service attitude of this hotel are advantages; other things are average, the breakfast is quite poor, there is no hand towel in the room, and you need to call the front desk to ask for it every time

While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico