Hilton Mexico City Airport Reviews

Response from Property: Thank you very much for your excellent rating and for taking the time to share such detailed feedback. We are pleased to know you found our hygiene, service, and interior environment to be excellent, and that the comfort of the sofa was a highlight of your stay. We appreciate your understanding regarding the airport location and the ongoing external renovations, which are managed outside the hotel and can make access less intuitive at times. Your comments help us continue guiding our guests more effectively during this period. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back on a future visit.Sincerely,Adolfo DiazGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are genuinely sorry to know that your experience did not meet expectations.Our aim is to provide seamless connectivity, reliable in-room amenities, and a comfortable room configuration for every guest. Your comments are valued, and we appreciate the opportunity to reflect on the experience you described.We hope to welcome you back and provide a visit that reflects our standards of convenience and comfort.Best regards,Gisela Rodríguez - Assistant Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback and for highlighting the convenience of our setting within the airport, as well as the spacious, well-kept room and enjoyable breakfast. We are delighted to know these aspects added comfort and ease to your visit.We are sorry to learn that certain in-room items did not meet your expectations. Our team strives to provide a seamless experience, and your comments are appreciated as part of our commitment to consistent, thoughtful service.We value your perspective and hope to have the chance to welcome you again for another pleasant stay.Best regards,Gisela Rodríguez - Assistant Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially for an early departure.We are delighted that you found the bed and pillows so comfortable. Your note about wayfinding is appreciated, and our team values insights that help us align the arrival experience with our standards.We look forward to welcoming you back for another restful and seamless stay.Best regards. Gisela Rodriguez - Guest Relations Manager.

Response from Property: Dear Guest,Thank you for sharing your experience. We are delighted that you found the environment quiet and impeccably clean.We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially during a long layover. It is wonderful to hear that stepping inside felt like a calm retreat away from the terminal.We appreciate your kind words and look forward to welcoming you again on your next journey.Kind regards. Gisela Rodriguez - Guest Relations Manager.

Response from Property: Thank you very much for your perfect rating and kind comments. We are delighted to know that you enjoyed the modern style of the hotel and that your short stay was a pleasant one. It’s also wonderful to hear that you enjoyed our breakfast. We truly hope to welcome you back again in the future.Sincerely,Adolfo DiazGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your experience. We are delighted to know our welcoming service and comfortable, well-insulated rooms helped you enjoy a peaceful stay after a late arrival.We appreciate your perspective on value and are pleased that the convenience and quiet accommodations met your needs. Providing a restful, stress-free stopover aligns with our commitment to guest comfort.We look forward to welcoming you again on your next trip.Sincerely, Gisela Rodríguez - Guest Relations Manager.

Response from Property: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our setting inside the airport made your visit smooth and convenient, and that you found your room spacious and well kept.We appreciate your kind words about our team. We regret the room assignment mix-up and understand the inconvenience this can cause, as our goal is to ensure a seamless arrival for every guest.It would be our pleasure to welcome you back and provide an even more polished stay.Sinceerely, Gisela Rodríguez - Guest Relations Manager.

Response from Property: Dear Valued Guest,Thank you for sharing your experience and mentioning the hotel's convenient location near the airport. We value every guest's experience and understand that you may not have enjoyed the tranquility you desired during your stay due to the airport renovations.Our team is committed to providing comfortable and attentive service, hoping that every visit is relaxing and enjoyable. We look forward to welcoming you back in the near future.Sincerely, Gisela Rodríguez - Guest Relations Manager.

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your recent experience. We sincerely regret that this experience did not meet your expectations and understand that such a situation can affect your rest and mood. Thank you for your positive feedback on our service. Our team is always committed to providing a safe and secure accommodation environment with prompt and attentive care. Your feedback is very important to us in maintaining our high-quality service standards. We look forward to welcoming you back in the near future, where we can provide you with an even more comfortable and thoughtful stay. Sincerely, Gisela Rodríguez - Guest Relations Manager

Response from Property: Dear guest, Thank you for sharing your feedback with us. We’re glad to know that our convenient location made your stay easier and that you were able to get the good rest you were looking for. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit.Sincerely, Gisela Rodríguez - Guest Relations Manager.

Response from Property: Thank you very much for your perfect rating and kind comments. We are pleased to know that you enjoyed our location and services, and we truly appreciate your intention to return. We look forward to welcoming you again for another enjoyable stay.Sincerely,Adolfo DiazGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your experience and for choosing our hotel for your airport stopover. We are pleased to know our location was convenient for your transition.We regret that the ambiance did not feel as warm and welcoming as expected during your late arrival. Our team strives to create a comfortable environment at all hours, and your perspective is appreciated.We value your feedback and hope to have the opportunity to offer you a more seamless stay on your next visit.Best regards,Gisela Rodríguez - Assistant Front Office Manager

Response from Property: Dear guest,Thank you for sharing such a wonderful review.We are delighted to know you enjoyed the spacious, immaculate room and found everything you needed during your stay. It is also a pleasure to hear that the food impressed you with both flavor and generous portions.Your kind words reflect the experience we strive to deliver for our guests. We appreciate your feedback and look forward to welcoming you again soon.Regards. Gisela Rodriguez - Guest Relations Manager.