La Quinta Inn & Suites by Wyndham Phoenix Mesa West

Terrible check in waiting line, one of two rooms I reserved got cancelled without prior notice, dirty room, key card not working, awful breakfast

Stay away from La Quinta, particularly this hotel! Very awful experience: booked 2 rooms but one of them got cancelled without my knowledge, only one receptionist in the front desk that resulted in long waiting line, assigned me a room not cleaned, key card not working… did I mention that the breakfast had very limited choice…

Mu wife and I arrived at the property at 12:00 pm to check in. We were told by the clerk that he could not take any information for check in until 2:00 pm. We came back to the hotel at 2:00 as directed. We were told that the room was not cleaned yet and we would have to wait, again no check in was done, and we would have to wait until 3:00 pm. We waited in the lobby until 3. The clerk them proceeded to check in 5 guests ahead of us until he ended shift at which time, a female clerk took over the front counter. I made contact with the female clerk who eventually checked us in at approximately 3:30-3:45. The hot tub was empty of water and out of order for the duration of our stay. The pool was approximately 50° and completely unuseable.

The beds were terrible. They should have been replaced years ago. There was a 6 inch dip in the mattress where bodies have broken it down over time. The elevator was just scary. It had broken pieces, janky repairs and sounded like it was ready to die any moment. I went for a swim after work and got stuck in the pool area because the safety lock was malfunctioning and locked me in. I was finally able to flag down another guest and have the get the desk employee. I was just recovering from a knee injury so Terri climb the fence or use the stairs was not an option on this trip. I would NOT recommend this hotel.

My husband and I had a reservation for 2 nights with a suite. When we went to our suite it was having some repairs done so told to come back later. Later went to the room and it had not been cleaned. Was given another non suite room which was not good because I needed the space that a suite provides. Then second night was given a suite which required a move. Asked for a credit and only got $30 for all our inconvenience.

Stop the crashing of what sounds like sheet pans in the morning at 4 AM every day! Very annoying!

We specifically booked this place for the amenities. Oh poor choice on our part. Continental breakfast was the worst thing ever. What looked to be boiled sausage patties and eggs every single morning. The jacuzzi had no water in it which is one of the main things we wanted. The elevators were super slow and a little scary to ride in. One of them had doors that would grind while opening and closing. The ice machine on our floor was out of order so we had to go up 3 more floors on the scary elevator to get some. I would not recommend until they fix some things.

Enjoyed the location and the staff. The elevator and the property is slightly aging. Other than that it was great...