DoubleTree by Hilton Phoenix Mesa

My Husband and I found this lovely place on trip.com. We just loved it. Lenique she is the nicest lady She made sure we were okay also offered us some cookies. She smiled from the time we got there until the day we left. We will be going back soon.

The staff at checking was so nice. There was a problem with my check-in (no reservation) But I still managed to be checked in and shown to my room..

Double Tree was amazing. From the moment I checked in to when I checked out. The staff was very accommodating to not only me, but also our cat, Grogu, welcomed with fresh warm cookies. The rooms were nice and clean. The pool and hot tub was really nice. Overall I will definitely be booking back here again.

Our stay was terrible. There were like 10 baseball teams staying there. The noise started at 6 am and went till well after midnight. Kids running up and down the hallways screaming and yelling. Kids pushing elevator buttons on every floor. Playing and laying around in the lobby. Throwing water bottles and chasing each other. I complained so many times and no results. Asked if every once in a while a hotel person could walk the hallways and nothing. I talked to numerous people in the elevators that felt the same way. Not one of these kids was supervised. It is bad enough that sound travels thru the center of the hotel but this was unacceptable. So much for our enjoyable weekend. There are signs that say quiet hours are after 10pm but if no one is willing to enforce it or come out from behind the desk to see what is really going on that what use are the signs. We will never stay here again and would suggest no one else should. I understand they are kids after after complaining numerous time and getting no assistance that is what prompted my review.

This hotel was easy to access, just off the interstate and only a 15 minute drive to the airport. There are plenty of food options close by. Plenty of parking that is well lite. Our room was very large and the staff were attentive to our requests.

We were pleased overall with the property and the staff was very accommodating and friendly. Two concerns that we had were the inconvenience of the broken elevator especially with the number of kids and families in the lobby and lounge areas. Secondly we were most disappointed at the ongoing running and playing on each of the floors by the kids that were staying at the hotel. They continued to run through the building late into the evening when most people would be settling down in their rooms. Although we would not expect the limited staff at the front desk to have the capacity or experience to deal with the noise and disruption, it feels that in addition to there being more responsible parents on site, the hotel should have had more senior leadership on site to address the issues. It was quite annoying and definitely a downside related to our otherwise good stay.