Premier Inn Merthyr Tydfil

I was disturbed again and again throughout the night by people sleeping in camper vans my outside window when l complained nobody on reception bothered . I had a sink that took 10 minutes to drain as it was blocked nothing done for the 2 nights l was there . Complained under the “ good night guarantee “ but because it wasn’t recorded l was refused ( how was l to know that l had to ask for this ) I have used PI many times this is the first time l made a complaint/ claim and it appears Customer Service is a misnomer !! DO NOT stay here

In need of a full refurb. Avoid and book elsewhere. Poor quality food at the restaurant again scruffy in need of a refurb.

Excellent accommodation!! - but lousy restaurant next door (Table Table). Don’t expect great things for your breakfast.

The family room is quite small and was black mould on silicone around bath, could do with a refurb, staff at reception were excellent, pub which is in same location that you have breakfast in could do with tidying up as outside windows are rotting away and needs a good paint. Breakfast was good.

Although the bathroom was showing some wear and tear the rest of the room was ok. The lack of glasses in the bathroom and the few tea/coffee sachets seem to indicate they are trying to save pennies. Nothing but praise for all the staff. Helpful, friendly and generally nice people.

Bed comfy. Property is over 2 buildings - hotel and bar/restaurant. Bar closed at 10pm on night 1 and 9pm on 2nd night. 9pm for residents too!! Hotel was clean and obviously had a recent refurb but let down by water damaged skirts in the bathroom and blackout curtains that don’t fit so a waste of time. Bar/restaurant was old and tired with poor customer service. Not one smile! Ridiculous bar timings even for residents