Clarion Suites Gateway

Clarion Suites Gateway Reviews

Clarion Suites Gateway

1 William St, Melbourne, Victoria 3000, AustraliaSee Hotel Details
Clarion Suites Gateway
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Reviews from Real Guests

8.9/10
Very good
120 reviews
Verified reviews
Location8.8
Amenities8.3
Service9.0
Cleanliness9.2
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All reviews(120)
Positive reviews(20)
Reviews with photos/video(2)
Clean and tidy(6)
Awesome rooms(6)
Guest User
Two Bedroom Suite
Date of stay: Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 10, 2026
Fabulous central location with easy walking access to local eateries and entertainment venues. We had adjoining suites to accommodate family, heaps of space, making our stay very comfortable.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. It is pleasing to know you enjoyed our location in the heart of Melbourne’s CBD, where we strive to offer the ideal blend of comfort and convenience. It was a pleasure to host you, and we look forward to the opportunity of welcoming you back to Clarion Suites Gateway for another excellent stay.Kind Regards. Shreya, Customer Service Team
Guest User
One Bedroom Suite With River View
Date of stay: Mar 2026
Couple
1 reviews
9.5/10
Amazing
Posted on Apr 26, 2026
Lovely stay in a 1 bedroom apartment with river view. Great staff at reception who couldn’t have been more helpful. Amazing view over looking the Yarra river and Southbank. The ****** gas canons going off every hour at night was a surprise attraction. Would definitely stay again.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for your kind review. We are delighted you enjoyed your stay with us. It is a pleasure to know you enjoyed our prime location, along with the views of the Yarra River and Southbank. We hope you also had the chance to witness the Southbank’s Gas Brigades — a spectacular display that lights up the river at night.It would be our pleasure to welcome you back for another enjoyable stay.Kind Regards, Shreya, Customer Service Team
Muhammad Mohsin Ali Khan
One Bedroom Suite With River View
Date of stay: Apr 2026
Couple
3 reviews
8.5/10
Very good
Posted on May 5, 2026
Great location. Nice clean room with all the basics. Bed was great, had a nice sleep.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. It is pleasing to know you enjoyed our location in the heart of Melbourne’s CBD, where we strive to offer the ideal blend of comfort and convenience.'We truly appreciate your feedback and look forward to welcoming you back to Clarion Suites Gateway in the future. Kind Regards. Shreya, Customer Service Team
Biggum
Two Bedroom Suite
Date of stay: Jan 2026
Family
2 reviews
7.7/10
Good
Posted on Feb 24, 2026
The room is spacious and comes with various kitchen utensils. The sofa bed in the living room is also very comfortable. However, avoid staying in a low-floor river view room, as the riverfront is right next to a train track and a road, which might make it difficult to sleep.
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Response from Property: Dear Guest, Thank you for staying with us and sharing your feedback. We’re pleased to hear you had a comfortable and enjoyable visit. We appreciate your comments regarding the noise. As our hotel is located in the heart of Melbourne’s CBD, some of our river-facing rooms may experience city sounds due to nearby trains and road activity. While many guests enjoy the vibrant views, we understand this may not suit everyone. All our bedrooms are fitted with double-glazed windows to help minimize external noise. For those who prefer a quieter stay, we recommend our internal suites, which are positioned away from Flinders Street while still offering the same level of comfort.Thank you again for your valuable feedback, and we hope to welcome you back in the future.Kind Regards,Shreya, Customer Service Team
Guest User
One Bedroom Suite
Date of stay: Jan 2026
Couple
1 reviews
9.5/10
Amazing
Posted on Feb 28, 2026
The location and reception service were excellent. I’ve stayed at this hotel many times, and before Covid the in‑room dining was a real highlight. Since the restaurant has re‑opened, the in‑room dining service and menu seem to have diminished in quality and variety. The experience felt more like a generic delivery service than the restaurant‑style service the hotel once offered.
Response from Property: Dear Guest,Thank you for staying with us and for your continued support over the years. We’re delighted to hear you enjoyed our location. Being within easy reach of Melbourne’s key attractions is something many of our guest's value, so it’s wonderful to know this enhanced your stay. We appreciate your feedback regarding the in-room dining experience. We are sorry to hear that it did not meet your previous expectations. Please be assured that we are continuously working with our team and partners to deliver the utmost quality in both food and service, and to enhance the variety offered to our guests. Your comments have been shared with the team as we review and refine our current offering.Feedback from returning guests like yourself is especially valuable, and it helps guide us as we continue to improve.We hope to have the opportunity to welcome you back and provide an enhanced experience on your next visit.Kind Regards,Shreya, Customer Service Team
Guest User
One Bedroom Suite
Date of stay: Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Feb 18, 2026
The facilities are good and the room is clean. It also has a washing machine for laundry and cooking equipment.
Original TextTranslated by Google
Response from Property: Dear Guest, We’re delighted to hear you had a positive stay with us! Thank you for your kind words—we truly appreciate your feedback and look forward to welcoming you back to Clarion Suites Gateway in the future.Kind regards,Shreya, Customer Service Team
Guest User
Studio
Date of stay: Mar 2026
Business traveller
1 reviews
9.0/10
Great
Posted on Apr 22, 2026
This hotel was the best value and quality I have experienced in many years
Response from Property: Dear Guest, Thank you for staying with us and for your kind feedback. It is wonderful to hear you enjoyed your stay.Your comments are greatly appreciated, and look forward to welcoming you back for another memorable visit.Kind Regards, Shreya, Customer Service Team
Guest User
Studio
Date of stay: Mar 2026
Solo traveller
4 reviews
6.5/10
Posted on Apr 8, 2026
the Wi-Fi is **** which cost me extra data
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback.We sincerely apologise for the inconvenience you experienced with the Wi-Fi during your stay. We understand how important reliable connectivity is, and we regret that this impacted your experience and resulted in additional data usage.Your feedback regarding the Wi-Fi is sincerely appreciated. As part of our ongoing improvements, alongside the recent refurbishment of our restaurant and pool areas and the commencement of foyer renovations, with upcoming works planned for the hallways and guest rooms, we are also enhancing in-room features such as TVs, Wi-Fi, and streaming services to provide a more seamless experience for our guests.We truly value your comments, as they help guide our improvements, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Shreya, Customer Service Team
Guest User
Studio
Date of stay: Dec 2025
Family
2 reviews
10/10
Outstanding
Posted on Jan 22, 2026
Amazing customer service and very clean premises
Response from Property: Dear Guest, Thank you for your kind words! We're so glad you enjoyed your stay and hope to welcome you back to Clarion Suites Gateway again soon.Kind regards,Shreya, Customer Service Team
Guest User
Two Bedroom Suite With River View
Date of stay: Apr 2025
Family
7 reviews
10/10
Outstanding
Posted on May 17, 2025
Great river view, the room is clean. The hotel is located in a relatively quiet area at night. There are pubs and restaurants on the opposite side of the river.
Guest User
Studio
Date of stay: Mar 2025
Family
6 reviews
10/10
Outstanding
Posted on May 5, 2025
big room and clean, bed comfortable, shops and restaurants nearby
Len Sanders
Studio
Date of stay: Jun 2024
Travelling with friends
1 reviews
9.5/10
Amazing
Posted on Jul 14, 2024
Very enjoyable stay, hassle free.
Guest User
One Bedroom Suite With River View
Date of stay: Oct 2023
Family
5 reviews
9.5/10
Amazing
Posted on Jan 4, 2024
It was generally nice hotel and very good location
KEEP Look
Studio
Date of stay: Feb 2024
Couple
6 reviews
10/10
Outstanding
Posted on Apr 19, 2024
Good location
Guest User
Two Bedroom Suite
Date of stay: Mar 2026
Travelling with friends
4 reviews
8.0/10
Very good
Posted on May 14, 2026
Everything is great, it's just a bit noisy because it's near the train station.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay with us and for your kind review. We are delighted you enjoyed your stay with us. Our central CBD location places guests within immediate reach of Melbourne’s extensive tram and train network, which is a defining feature of the city and provides excellent connectivity to major attractions, dining, and cultural landmarks. While this convenience is highly valued by many guests, we understand that some background noise may be noticeable at times. All our bedrooms are fitted with double-glazed windows to help minimise external sound However, we do understand that sensitivity to sound can vary from guest to guest. therefore, guests are kindly advised via notice on door handle to keep the bedroom door close before retiring for the quiet and peaceful rest. For those who prefer an even more tranquil environment, our internal suites set away from Flinders Street are always recommended. Your comments are greatly appreciated, and look forward to welcoming you back for another memorable visit. Kind Regards, Shreya, Customer Service Team