Ibis Styles Kingsgate Hotel Reviews

Response from Property: Hi Tassie Ho Ho Ho,Thank you for your lovely review.We’re so pleased to hear that you found our location convenient and easy to find, and that our team made a positive impression with their friendly and helpful service. It’s great to know we were able to provide everything you needed for a comfortable stay.We hope to welcome you back again soon.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi JeabC,Thank you for your lovely feedback!We’re delighted to hear you enjoyed our very good location and value for money, and it’s great to know you appreciated the complimentary room upgrade as well. It’s always a pleasure to be able to add a little extra to our guests’ stay.We truly appreciate your kind words and hope to welcome you back again soon.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Taogekanshijie,Thank you for your wonderful feedback! We're so pleased you enjoyed our amazing CBD location, close proximity to Melbourne Central, Chinatown, and great transport and dining options. It’s also great to hear you found the hotel clean, tidy, and offering excellent value for money.We appreciate your honest note about the room size, our rooms can be compact, but we’re glad it still felt worth it for your stay.Thank you for recommending us, and we hope to welcome you back again soon.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Jtravels,Thank you for your kind review! We’re so pleased you enjoyed our convenient location, clean and comfortable room, and friendly team.We also appreciate your suggestions regarding complimentary water and additional space in the shower for toiletries - your feedback is valuable and will be shared with our team.We hope to welcome you back again soon!Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your feedback. We’re glad to hear you found the hotel clean and enjoyable. We’re sorry the room size felt small for two people and appreciate you bringing this to our attention. We hope to welcome you back again in the future.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Amsho,Thank you for taking the time to share your feedback.We’re pleased to hear you found our location convenient for airport transit and enjoyed the easy access to transport. However, we’re very sorry to hear about your experience at reception and that another guest made you feel uncomfortable. This is certainly not the experience we want for any of our guests.Please be assured our reception team is available 24 hours a day and is always here to assist with any concerns, including situations like this, so we encourage guests to contact us so we can help ensure their comfort and safety.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your detailed feedback!We’re delighted to hear you enjoyed our very convenient location near Southern Cross Station and found check-in easy and smooth, even with an early arrival. It’s also wonderful to know our team made a positive impression with their friendly service and that you found your room clean and comfortable.We appreciate your comments regarding the stairs at the entrance and the room layout, including the lack of a proper outward facing window. Your feedback is valuable and will be shared with our team as we continue to review and improve the guest experience.We’re glad you enjoyed the complimentary tea, coffee, and milk, and we look forward to welcoming you back for another stay in the future.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your feedback.We’re pleased to hear you found our location very convenient, with easy access to the SkyBus at Southern Cross Station and major city sights within walking distance. It’s also good to know the single room was adequate for your stay.We appreciate your comments regarding the entrance stairs and understand this can be challenging when travelling with luggage. Your feedback will be shared with our team for review.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your detailed feedback. We're really pleased to hear you enjoyed the clean and comfortable room, the complimentary upgrade, our friendly and helpful staff, and the great CBD location close to transport, dining, and shopping. It's also great to know you were able to make use of the gym facilities.We’re sorry to hear that the breakfast did not meet your expectations. Your comments regarding the quality and freshness of the food are taken seriously and will be shared with our food and beverage team for review and improvement.We appreciate your balanced feedback and are glad you felt you received good value for your stay. We hope to welcome you back again in the future.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your feedback.We’re glad to hear you appreciated our great location and value for money.We’re very sorry that noise from the nearby pub affected your stay. We understand how frustrating this can be, especially for light sleepers, and we apologise for the disruption. Your comments are helpful in guiding future guests about our location.We hope to have the opportunity to welcome you back under quieter circumstances.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Revenge-cai-,Thank you for your amazing review!We’re thrilled to hear you enjoyed a spotless, stylish, and comfortable apartment, and that our team was attentive and easy to communicate with. It’s wonderful to know the location made getting around simple and that your stay was so enjoyable.We truly appreciate your kind words and look forward to welcoming you back anytime!Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your detailed review!We’re delighted to hear you enjoyed our convenient location near Southern Cross Station and found our reception team friendly. It’s great to know your room was clean and well-equipped, and that the location made travelling with your luggage easy and stress-free.We hope to welcome you back for another comfortable and convenient stay!Kind regards,ibis Styles Kingsgate Hotel