Best Serviced Apartments in Melbourne

Great location and price! Close to everything, walking distance to shopping mall, food places and public transport. Tram is just outside the building, convenient to travel places. The room was spacious for 2 pax and clean. Enjoyed our stay and would definitely stay there again! 😀

I booked these apartments on a recent visit to Melbourne and wanted to spend a few days in the city. Location is excellent. Very close to flagstaff station and most places were within walking distance. Staff were very helpful when I needed to leave my bag as I arrived a bit early and needed a later check out. Their checkout time is 10 am so not the most helpful. I had an apartment on a higher floor with 2 bedrooms. They were clean and comfortable. There was a fabulous city view from one of the bedrooms. Bathroom was small but functional. I was comfortable inside the apartment. On the flip side, there were just 2 elevators servicing the entire complex. Most of the time one was either not working or stuck on the basement floor. So you end up spending quite a long time waiting for an elevator. Somehow the elevators and common area did not give a good vibe. It felt clean and unkept. On the first night I kept hearing sounds. I thought someone has broken into the apartment and went out of the room a few times. Following morning I figured it was from the apartment above me. But it meant I hardly slept. It was the same tue second night too but I just ignored the sounds.

William Street is a few minutes' Tram ride from MELBOURNE CBD. In fact, generally anywhere within Melbourne Free Tram Zone is near the CBD, hence only 4 stars for Location. Overall will recommend.

Great location, apartments well laid out, views amazing of the skyline, pool area nice - no pool towels supplied. No WIFI (its like stepping back jn time) you have to hire a dongel router - was supposed to be a $50 hold it was $200. Reception had no idea about how to run a large complex, no, information in room, sky didnt work. If you had trained upbeat informative staff you would have a winner!

Stayed for a week during one of the busiest times of the year for Melbourne - AFL Grand Final week. We had 2 rooms. Property was in a great location - so central with trams on your doorstep and walking distance to places like Fed Square, Sealife Aquarium, Crown Complex, DFO, Burke Street Mall and the free City Circle tram. Rooms were clean and a good size with a little kitchenette which was handy. One room had a larger bathroom then the other but it was still more then adequate. We arrived very early before check in and were able to store our luggage while we went out for the day. On the ground floor was a small food court with a few different cuisines and a couple of good basic “cafe styles” which served good coffee and breakfasts. Would stay here again. Only minor complaints would be that one of our rooms wasn’t ready when we checked in (and we had flown the midnight horror so really was looking forward to a lie down lol) and we had to wait for it a couple of hours BUT as said before it was GF week so they were very busy. And one of the rooms was a bit more “tired” then the other but still more then adequate. I am nit picking really. We enjoyed our stay here.

Fantastic location, solidly built apartments…. However…. Air con and heating didn’t work, two out of four overhead lights didn’t work ( holes in the plaster where light switches had been removed). During our four night stay our room was serviced once by housekeeping, and they left the door unlocked afterwards, so we came back to an open apartment after a day out exploring Melbourne. Only one key available for the room as well which was limiting for a family with older teenage children. Reception staff were lovely, so helpful and apologetic. They seemed overrun by issues though and couldn’t do much to address the fundamental issues!

This hotel is still very good, the bedroom and hall are separate, and there is a kitchen for cooking. The location is very good, and it is very convenient to eat around!

We booked a loft room and had been eyeing off this hotel for over a year as one we would like to try. Unfortunately upon checking in the room was not at all what was advertised. The loft rooms look as if the living and bedroom space were all in one however the bed is upstairs in an open style loft. This would have been great for us because I could have relaxed on the bed (5mo pregnant!) whilst my husband watched tv and we could still talk etc. upon check in, we were allocated a room (510) which were 2 completely seperate floors with small awkward stairs between the two. This difference completely changes the dynamic of the space. Additionally - the loft rooms look bright with natural light, the room we had was extremely dark and looked out into a wall. I wonder if this was even a loft room because there wasn’t really anything similar about the spaces. A loft and a seperate floor are not the same thing? Unfortunately the hotel was fully booked so we could not be moved - and after finding make up stains on the unused (by us) hand towel, the bath being small and grotty, The couch being so sunken your legs hit the actual structural part of the couch making it too uncomfortable to sit on, and the whole place having a dark/dirty feel to it, we requested that we be able to cancel the booking with no penalty. At first we were told we could leave but wouldn’t be refunded, luckily we pointed out we hadn’t paid! Then it was said that’s fine, in that case we will keep your $100 deposit, luckily, no one had ever taken that from us either - so we were allowed to leave without charge. All in all - I would like to thank the staff. the gentleman we dealt with was only in his 2nd week and he was SO helpful and I really do appreciate the service he provided. We would have loved to stay, but at 5 months pregnant planning to spend the night in the room while my husband attends a show - I just did not feel at all like I would enjoy the time in the room. Had we both been going out, I would have been less bothered - but we shouldn’t have to feel like not spending time in the hotel is the only thing that makes it okay! We are now sitting in a hotel 500 metres away, same price, considerably cleaner and much more comfortable!! Will definitely remember to check trip advisor before booking next time because I can see similar reviews. Again, thank you to the staff we spoke to - they were a great reflection on the mantra brand which I have stayed at many times across many different locations and normally love and enjoy :)

The location is good and it is very lively to go out. On the side is Chinatown. The food is very rich. It is also close to the concentrated place for us to join the tour group. The hotel facilities are very ordinary. It feels that it has been clean for a few years but the cleaning is still clean.

Exceeding expectations, the hotel is in a good location. The facilities are very complete. The service is very good and very warm!