Nusk Al Madinah

Need good service .

Good location comparing to others Close to bab el salam for men and gate 12 for women prayer

Quite difficult to locate this hotel but near to mesjid nabawi . The only entrance to gate 305 nabawi mosque

GOOD LOCATION

Very good

We visited with a large group of 85 in Feb 24. Room size was spacious, comfortable beds. Breakfast was not great, catered from Arabs. They served nuggets and chips for breakfast! only boiled egg option. If you are going from a western country take a selection of cereals if travelling with kids. In the 4 days we stayed all of our group did not get their rooms or towels cleaned. When I asked a staff member to clean my room I got offered. I then went to reception a few hours later and was told somebody would clean in the morning this never happened. Staff just ignored me. The coffee shop is expensive latte around £4.00 for a small cup and rude staff. I felt the staff get trained to ignore guests and be rude towards them, as apart from the last hour on the last day that was the only time waiting staff and reception staff seemed a little bit polite! Location was the best part however there are other 4 stars within close proximity so will try them next time.

booked this hotel for my family and I booked Quad room which inappreciable. We can feel Mattress springs and all Mattresses are sagged to one side, even we can’t sleep properly. The manager of the hotel was rude. He don’t want to listen anything. Reception staff hang the call while if I am complaining about anything. They mentioned this is 4 stars hotel but I can’t give them more than 2 stars. Staff never came to clean the room. I ask the guy for Toilet roll and he said only 1 roll is allowed. I stay for 5 days and Bedding is changed once which I call the guy and request it. No tea cups, No sugar and no tea bags was in the room. Worst experience and I will never booked again.