Guest User
December 16, 2021
They have stated on *********** that the rooms are soundproof, which is not true. The noise from the bar down is ongoing until 1 AM at least, you can literally hear any kind of noise from every room, the walls are thin as paper. You can hear a lot of noise from the lobby since the terrace is always open, and there is a lot of noise in the morning too. The general manager Camilo was unwilling to process a refund and offered me another room instead, but all of them are on the same floor, so that would not solve my problem. So basically they just took out the money from me, telling me that my reasons aren't legit. Very sad and poor customer service. Final thoughts are: I don't recommend going there if you want to get some nice sleep.