Guest User
November 2, 2021
Stayed for our wedding anniversary. I was very disappointed because I was expecting high quality service after reading reviews. First of all, the person in charge of the room was Mr. Nakai, who was in training. It was an unfamiliar look, but I could tell that they were working hard, so at that point I didn't really care. Next, we had dinner at Hanasuki. The person who arrived there was also a young foreign man in training. Everything was lacking, such as the explanation of the food, the timing of serving, and how to lower the food. I had to wait 30 minutes for the meat dish before the chopstick rest, and when I thought it finally came out, the meat was cold and hard. Of course, it may be the right temperature, but even if I was told that at that time, I could only feel distrust and could not enjoy the food at all. Still, since it was a long-awaited trip, I changed my mind and greeted breakfast the next day. When I sat down, a veteran woman explained the dishes. After a little while, they brought dessert, and I was told that it would be over here. After that, when I looked at the menu, I noticed that one item (dashi roll*, mentaiko) was missing, so I called the staff by pressing the bell. A foreign woman different from the first person came and asked about the matter. A few minutes later, the veteran male staff brought the dashimaki* and mentaiko without any apology, as if they were meant to be served later. I pointed it out after being told that this was the end of it for me, so it doesn't work as expected. If you hadn't pointed it out, would you have forgotten about it? I felt like I was being licked. At nearly 40,000 yen per person per night, I don't think this quality is possible. To be honest, this is the first time I've felt so uncomfortable. Most of the staff who passed each other in the hotel and the staff at the restaurant were amiable and nice people, but everyone who came to us was in training. Do you think that I won't complain because I'm a young man? There are limits. I have experience in having trainees wait on customers in the past, and I understand that it can't be helped, but there is still a level that I can put out in front of customers. Even veteran staff can't change their attitude depending on the customer base. When a trainee is assigned, at least a word from a veteran person at the beginning will increase the tolerance of the customer. I don't want people coming to stay to feel the same as me, so please consider this.
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