Guest User
January 31, 2023
Mr. Rahul, the ***ager is ill-***nered and does not know how to speak to guests. We had booked a pool side villa for the new years, and we faced problems since the time we stepped in. The check-in was done an hour after we arrived, we were told that the villa is being cleaned and sanitized. When we entered the room, the room on the top floor was stinking, like something had died. The drains were choked and there were several insects on inside the villa. When we complained about these issues, the ***ager told us that we were the ones who have created the issues, since no one before us had complained. We spent a whole day trying to fix the issues, after which we were offered a change of villa. However, the ***ager just kept adding to our pain. He created a scene in their dinner area, when we asked him to co****sate is for the day spoiled. He shouted at my Parents and spoiled the entire experience. It's a beautiful property, but, this guy "The ***ager" is really ill-***nered. Others members of the staff were helpful and courteous.