Guest User
January 31, 2023
***Clearly not a 5 star Hotel! To say the least, the Hotel ambiance was vastly different than what the site depicts; challenging parking, graffiti everywhere, paint chipping, cement crumbling, no private beach, etc. Upon arrival, we were greeted nicely. However, they quickly attempted to lure us into booking lunch and dinner reservations at the hotel restaurant. This seemed to be their major interest. The staff explained that it would be nearly impossible to book reservations for lunch or dinner if we waited any longer. We looked over the dining menu just to see what was offered but the prices were unreasonable at ~$585 pp for a wine paired course dinner. When attempting to book dinner reservations elsewhere, they claimed the restaurant we were interested in was not good at all. The staff was hesitant to make the reservation saying it was no good. We decided to go anyway and upon arrival we were informed that no reservations was made. For the record, we did dine at the said restaurant and the ambience and food were wonderful. BTW, we did look in the hotel restaurant later that evening and it was quite empty. Thinking back on the overall, it was as if the hotel staff had no interest in our experience. Requesting a cup of ice was even a major challenge. The staff was absolutely surly during our entire stay. Stay away! Much better choices in M****ille….