Riad Chergui

Although I didn't end up actually staying here, I can say that Emmanuelle & Radouane replied promptly and helpfully to all email communication. Unfortunately, I was too late to reserve suitable accomodations for my large party during the week of Eid, but thanks to Emmanuelle I found out soon enough to make other plans. Insha'allah I will get to visit their lovely property some time in the future

Only managed 1 night stay therefore experience limited however first impressions good . Beautiful Riad - breakfast lovely - roof terrace lovely. Would have no hesitation in using this Riad on a future visit . Pool looked very inviting on a hot day !

The Riad Chergui is truly a gem. It is elegant, comfortable and welcoming. The staff is friendly and accommodating. It is located near restaurants and the inner alleys of the old medina. There is a fantastic roof top lounge area where you can gather for a beverage in the evening. Abdul served us breakfast in the morning and could not have been more kind and attentive. This is one place you can find peace in a city that can be overwhelming at times.

Stayed for 3 nights at the end of our trip. The property is truly lovely, the room and beds were comfortable. And it’s a reasonable distance to Jemaa el-Fnaa, the main square (15-20 min walk). Dinner was reasonably priced and they were kind to accommodate us without much notice, but it was in the end just a really forgettable tagine. The sodas we had by the pool each day after exploring the city were nice and cold, and the pool area is a great place to relax. So why only 3 stars? Because the staff were so rude. Very little English is spoken by the staff - really only the manager - and there was no attempt by anyone else to try. I understand we’re travelers in a foreign country, but if you run a hotel that caters to tourists, learning a few basic phrases would be helpful. For example, our driver called to have someone meet the van and provide directions and help with the bags, and the manager couldn’t speak to him in Arabic. She asked for French, and since that’s not his strength, they settled for English. That got it done, but you’d think someone at a hotel in Morocco could speak at least some Arabic. The staff on our departure did not know the word for suitcase, nor luggage. Even “bags” got me a blank look. We also found ourselves having to hunt for someone to supply the drinks. Sure, they have a bar, but no one to work the bar. I can’t imagine if you needed a taxi or other help. Our check-in was also difficult, since the staff person didn’t speak enough English to help fill out the traveler card. Everywhere else we stayed, we handed over our passports and they took care of everything. Here, we tried to muddle through, then when the manager finally came back after taking a lengthy phone call, she rushed us through the rest of the (of course incorrect) paperwork and the welcome instructions (how to work the a/c, etc) and admonished us not to leave henna on the linens and to always turn out the lights. Not exactly the warm service we hoped for - and got everywhere else we stayed!