Sofitel Marrakech Palais Imperial & Spa Reviews

Response from Property: Dear Guest,Thank you for your glowing review and for being a loyal guest for over 15 years! We are thrilled to hear that Sofitel Marrakech continues to be your favorite hotel and that you appreciate our world-class service and hospitality. Your kind words motivate us to keep striving for excellence.We eagerly await your next visit to your home away from home!Sincerely,Ikram JaridDirector of Operations

Response from Property: Dear Mr Xian,We are sorry to hear that your experience at reception did not live up to your expectations. We apologise for any inconvenience this may have caused.Regarding the issue of taxes, we would like to clarify that the amounts displayed on booking websites, such as trip.com, are often quoted on a per person per night basis. Therefore, the amount you have quoted (MAD57.2) may reflect the total tax for your stay, taking into account the number of people and nights booked.However, we understand that this can sometimes be confusing, and we are committed to improving communication on this issue. If you have any specific billing concerns, we encourage you to contact us directly so that we can review your file and resolve any issues.We would like to assure you that we take your feedback seriously and will implement measures to improve our services and avoid future misunderstandings.We appreciate your understanding and look forward to welcoming you back in the future with a more positive experience.Sincerely

Response from Property: Dear Khaled,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our service, amenities, and breakfast options met your expectations. We hope to welcome you back soon for another fantastic experience!

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and appreciated our location and luxurious accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to Sofitel Marrakech in the future.Warm regards,Ikram JaridDirector of Operations

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your honest feedback.We're truly sorry to hear about the delay during your check-in and the mix-up with your reservation. Your experience does not align with the high standards we strive to maintain, and we understand how frustrating this must have been for you, especially on such a special occasion like your anniversary.We are grateful for your recognition of the manager's efforts to address your concerns and make your stay more enjoyable. We will certainly share your kind words with them, and we'll also review the issues you raised with our front desk team to ensure that such lapses in service are addressed promptly.Your feedback is invaluable to us as we continually work to improve our services. Please know that we take your comments seriously, and we will use them as an opportunity to enhance the guest experience moving forward.We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,

Response from Property: Dear Guest,Thank you for sharing your feedback. We are sorry to hear about your experience and the service you received during your stay. Please be assured that we take your comments seriously and will address these issues with our team to ensure improvements are made.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Ikram JaridDirector of Operations

Response from Property: Dear Guest,Thank you for your comment following your stay at the Sofitel Marrakech.It is with great pleasure that we receive your compliment, which we will be sure to share with our entire team.We look forward to welcoming you again soon.