I have been coming to the Hampton Inn in Kalispell since April 2022 with 2-3 visits per month. My initial visits were very positive after staying at the Hilton Garden Inn in Kalispell which was a bad experience. My last two visits at the Hampton Inn have not gone well with a room that had not been properly cleaned with no response from management to the email that I sent about that issue. Today, I asked for a late check out, which I have been given at this hotel in the past with no issues, to be told that I can only stay an hour later. When I spoke to the front desk clerk David he first told me late check out was based on availability (per Hilton guidelines) then he told me it was based on staffing, and everything had to be cleaned by 3PM. With the ever changing storyline, I got frustrated and stop talking. David explained to me he was a 17 year employee of Hilton that he has not seen late checkout past 1PM at any of the hotels he worked at for Hilton. I have difficulty believing this statement after 20 years staying at Hilton with late checkout, 2-3PM, many times. What David didn’t address were the available unused rooms from the previous night, the hourly clean rate to add to available rooms this AM, the number of reservations for the current day before negating a later checkout. He also missed that he was talking a person that spent four years managing a hotel, who now has 20+ years as Hilton Honors member, and travels 230 nights a year for work so I get to know the ins and outs of hotel life. My frustration with the last two stays will push my business to another location and probably another chain. The hotel is nice but the service, cleaning and front desk clerks, is lacking.
Outstanding
36 Reviews