Royal Mansour Tamuda Bay

Location and Environment: The hotel is situated on a private Mediterranean beach, offering stunning views and a serene atmosphere. Its exceptional landscaping complements the elegance and tranquility of the property, creating a harmonious blend with the surrounding nature.

I want to share my most honest and detailed experience at Royal Mansour Tamuda Bay to help others decide whether this hotel truly deserves your time and money. The Good: Let’s start with what’s undeniable — the property is stunning. With only 55 rooms, it feels secluded and peaceful. The spa is exceptional, the gym is great, and the breakfast is honestly the best I’ve ever had — fresh, beautifully presented, and perfect in every way. The housekeeping and turn-down service are flawless, and the daily refreshed amenities plus a complimentary minibar are small luxuries that make a difference. The staff is kind and eager to please — but that’s where the praise stops. Behind the smiles lies a serious lack of training, structure, and leadership. The Reality: Unfortunately, the rest of our stay was a sequence of disappointments that simply shouldn’t happen in a property carrying the Royal Mansour name — a name that’s supposed to represent the absolute pinnacle of Moroccan hospitality. Communication before arrival was slow and disorganized. It took several emails to get answers, and they even had our arrival dates wrong, causing unnecessary stress days before our trip. Upon arrival at Tétouan Airport (which, by the way, is extremely basic — don’t expect any glamour), things went smoothly enough. But once you leave the hotel gates, you’re reminded that you’re in a completely different world — the area around the resort is not particularly appealing. We had booked and paid extra for a sea-view room, only to be given one that looked straight into another guest’s room with a barely visible sliver of sea. When we raised this, we were told an upgrade would cost €600 per night — an absurd request considering the already premium price. Thankfully, the manager later upgraded us to a better room, but the experience left a sour taste. Dining : A Complete Letdown The resort boasts three restaurants — French, Spanish, and Italian, with menus supposedly designed by Michelin-starred chefs, including the legendary Eric Frechon of Epicure. As someone who has dined at Epicure many times, I honestly cannot believe he would attach his name to what we experienced here. The French restaurant, La Table, was one of the worst fine-dining experiences I’ve ever had — bland food, poor execution, and service that felt completely lost. The Spanish and Italian options were no better; the Italian one was the least disappointing, but only by comparison. They proudly mention you can order Moroccan dishes in any of their restaurants since they don’t have a dedicated Moroccan venue. Huge mistake. We tried this at the Spanish restaurant — after two hours of waiting, no main courses ever arrived, and we left hungry. Staff had no idea what to do or how to handle the situation. It was chaotic and embarrassing for a hotel of this supposed level. And if that wasn’t enough, at the French restaurant, a server sprayed wine across the table and all over my husband’s white shirt and jack

Stayed for our daughters 2nd birthday and we were blown away by the service and the hotel is beautiful! THANK YOU Mr Hamdaoui for all that you did for our daughter, she had the most beautiful 2nd birthday - everything you did was so special and we want to share our absolute gratitude for the set up, the cake, the balloons - you're amazing. Thank you to the kids club team for her gift too and Khadija, you were wonderful at check out and Mr Marzak - thank you, you were always chasing our meal orders and ensuring we were okay! Also Abderrahim at concierge, thanks so much for sorting our Fast Track - this service was simply the best and made our travel much easier with a baby!!! Pro's: - Stunning hotel, beautiful large rooms - so tastefully decorated. - House keeping - you guys are awesome!! - Staff are incredible, really attentive - Kids club is beautiful with baby pool - Fabulous fast track service at Tangier airport - Gym and Spa - one of the best! - The beach is so beautiful, soft sand,with nice shallow waters - Complementary mini bar - Nice touches of complementary items such as pillow sprays, lip balms, adapters, chocolates, kids hat/rucksack, adult hats, flip flops etc... we felt very spoilt. - Just a gorgeous hotel all round!! A must visit!!! Con's: - We found the food disproportionately expensive compared to the portion size and quality. For example, we paid 500dh for a small children’s portion of salmon with mashed potato — no vegetables or drink included - this was only one example but generally we felt the value for money just wasn’t there. We thank Khadija for compensating us for this - it meant alot. - We left our last evening to eat at the Mediterranean/ fish restaurant, but the staff never informed us that it was going to be closed during our stay for a private event, this was disappointing as we'd been eating at the Italian restaurant every day and was bored of the food choices - a small advanced warning would have been nice. This night we paid 1200dh for a single person serving of chicken tagine with a starter... again - didn't feel the value was there for what we got. - At breakfast the staff were rushing a bit due to a large group and it felt their attention was more on the group sometimes - so it may be worth checking if your stay coincides with any large groups as it does distract the staff a little. Overall: absolutely immaculate, beautiful stay - we are already looking at dates so that we can return, we loved it SO much. Thank you Royal Mansour Team!