Checked in the hotel on 25.3.22, booked via make my trip till 31.3.22. Was alloted room 326 ( double AC) - found with a broken toilet. After endless wait, was given room 324. Mattress & pillows provided must have been filled with stones, on request for a softer/smaller pillow, the one provided was even worse. The total property must have been erected 25/30 years back & since then no revamping have been taken up. Overall ambience of room 326 & 324 is of some cheap JANATA hotel, not of some 3 star(claimed) hotel. Night 1.30 the AC stopped functioning. After lot of argument with the sleepy receptionist, was shifted to room 202. Somehow slept off the rest of night. Now put a request to make my trip for canceling my rest of booking so I can shift to a decent hotel. Somehiw, not feeling safe to stay in the hotel anymore. Oh, 26.3 morning went out after handing the room keys at reception for cleaning etc. Came back at around 13.00 hrs & was told by the reception lady to go directly to the room as maintenance staffs have the key & hence came to room & voila! room keys are missing. 10/15 minutes later the keys are found. A real gem of a hotel with jewel of staffs. Here I am sharing a photo of the shabby toilet of room 202 & the broken bedside table lamp with exposed electrical cable - if switched on by mistake is a pure death threat ! And I shall be enlightened if anybody has seen this model of AC. Uddam Nag