To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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Negative reviews(49)
Mathias
Stayed in May 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on May 22, 2024
Very good stay. Quality of the hotel is very nice! Very friendly staff 👍👍
Response from Property: 尊敬的賓客您好,感謝您下榻翡華酒店。同時感謝您在百忙之中為我們評寫中肯的入住體驗。我們始終致力於為賓客提供細緻入微且舒心美滿的服務。能夠得到您的認可是我們萬分榮幸。希望您能將您的美好入住之旅與您的家人和朋友分享,期待與您再次相約德宏芒市。有您成為我們的客人,我們倍感榮幸。
Williamgray81
Boutique Queen Room
Stayed in Dec 2023
Family
54 reviews
5.0/5
Outstanding
Posted on Jan 2, 2024
Visited during Christmas. An excellent hotel with great amenities, clean, spacious rooms. Breakfast is typical Chinese, with excellent rice noodles. Great place to stay when visiting the Golden and Silver Temples. Worth a 2-night stay.
6/10
Response from Property: 尊敬的賓客您好!感謝您選擇入住翡華酒店。很高興您對酒店客房以及服務感到滿意,酒店依託彩雲之南的文化底藴,精粹提煉濃郁民族風情,從服飾、圖騰、花木、結構、裝飾上無一不體現了酒店的極致格調。讓每位蒞臨的賓客都能油然心生的感受到“迴歸自然”的鬆弛和喜悦感。在這裏,每一處細節均是精心為賓客打造,衹為帶來一次與眾不同的民族風情旅居體驗。期待您再次光臨!
Saimon00
Elegant Suite
Stayed in Nov 2024
Couples
4 reviews
5.0/5
Outstanding
Posted on Nov 19, 2024
Nice location.
Must try their breakfast!!!
Response from Property: 尊敬的賓客您好!感謝您下榻翡華酒店。看到您的評價時我倍感榮幸!酒店地處繁華地段,有着都市的熱鬧和方便,酒店自助早餐品種豐盛,美味可口。擁享平和寧謐的休閑時光,切換生活裏從繁至簡的悠閑模式,重新迴歸自在平和的美**境。我們一直致力於提供一絲不苟、量身定製的入住體驗給到每一位客人。希望您此次的德宏之行,能留下一個美好而難忘的回憶。我們期待與您再次相見。
Guest User
Standard Queen Room
Stayed in Nov 2023
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Nov 16, 2023
The staff were really friendly and helpful. When I mentioned the construction noises, they went out of their way to upgrade me to ensure my stay was satisfactory. One of the staff took the initiative to provide me with a list of what to do/eat in Mangshi. The location of the hotel is great, just next to the museum. I had to miss it because it’s closed on Mondays.
Response from Property: 尊敬的賓客您好!感謝您下榻翡華酒店。很高興看到您對酒店的好評,您的認可是對我們莫大的鼓舞。藏在市區裏的酒店,可謂是鬧市中的“桃花源”。雖置身酒店中,卻彷彿從未離開繁華的都市中心,優雅寧靜,時尚奢華。酒店依託彩雲之南的文化底藴,精粹提煉濃郁民族風情,從服飾、圖騰、花木、結構、裝飾上無一不體現了酒店的極致格調。讓每位蒞臨的賓客都能油然心生的感受到“迴歸自然”的鬆弛和喜悦感。再次感謝您的分享,期待您於不久的將來再次光臨翡華酒店!
Sunshine Journey
Boutique Queen Room
Stayed in Aug 2023
Couples
2 reviews
5.0/5
Outstanding
Posted on Sep 3, 2023
Room is cozy and clean, similar with south east asian style.
Got pool inside, suggested for enjoy the hotel
Response from Property: 尊敬的賓客您好!感謝您選擇入住翡華酒店。很高興您對酒店以及服務感到滿意,酒店依託彩雲之南的文化底藴,精粹提煉濃郁民族風情,從服飾、圖騰、花木、結構、裝飾上無一不體現了酒店的極致格調。讓每位蒞臨的賓客都能油然心生的感受到“迴歸自然”的鬆弛和喜悦感。在這裏,每一處細節均是精心為賓客打造,衹為帶來一次與眾不同的民族風情旅居體驗。期待您再次光臨!
Aertuomingsitesimajiong
Elegant Twin Room
Stayed in Oct 2022
Couples
20 reviews
5.0/5
Outstanding
Posted on Oct 10, 2022
Good hotel. Clean and comfortable bed. But some rooms are facing the busy street; noisy during night.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住翡華酒店!很高興能為您的出遊帶來美好時光,您的讚賞給予酒店很大的鼓舞,也是我們進步的動力。我們會繼續保持熱枕,賦予每一位客人一段綺麗曼妙的時光,熱切期待您的再次光臨!祝您生活愉快!
Lishandian
Elegant Double Room
Stayed in Oct 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Oct 22, 2024
The hotel is next to the Mangshi Museum. It is very convenient to go everywhere. The environment is very good and the beef noodles for breakfast are delicious. The hotel only has a paddling pool. It is recommended to add some facilities, such as a laundry room. It is very clean and the front desk staff is also very friendly and polite.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住翡華酒店,我們很高興看到您對酒店的環境及服務感到滿意。非常感謝您對酒店早餐出品的肯定與支持,我們一直在參考賓客反饋意見及結合酒店實際情況積極調整早餐出品品質,您的認可是我們莫大的榮幸,也將鼓舞我們更進一步的
Guest User
Stayed in Jul 2024
Couples
1 reviews
0.5/5
Posted on Jul 17, 2024
At 12:30 in the morning, my husband and I were about to fall asleep when we suddenly heard the doorbell ringing, followed by the sound of swiping the card to open the locked room garden access control, trying to open the window and door to enter the room. Because we have a strong sense of privacy and locked the doors and windows, he did not successfully enter. Accompanied by rapid and violent knocking on the bed, my husband asked three times, "Who are you? What's the matter with you?", but got no answer. I encountered this kind of thing in the middle of the night and couldn't sleep at all. I contacted the front desk to ask about the situation. After 20 minutes, I still didn’t get any feedback, so my husband went to the front desk to check the surveillance system in person. He was the one who promoted the investigation throughout the process. He found that the man had been wandering by the hotel pool for a long time and entered the next room. The hotel responded with "It's very late, tomorrow morning." We'll deal with it later, I'll ask someone to hang out at the door of the room" to prevaricate us.
Finally, in order to ensure that we could sleep peacefully in the middle of the night, my husband rang the doorbell himself and asked how the locked garden door was opened. It turned out that the child next door was playing in another room. His parents called him to come back and sleep. He went to the wrong room. He reached for the access key in the room and opened the door. He opened the window and door to get in. Until my husband asked, there was no reply. , walked out of the room.
After hearing the explanation, we felt relieved. The hotel chose to let things take its course and pass the blame, thinking that everything was the fault of the kid next door and a misunderstanding. Let me ask, if a child in elementary school can reach out and touch the hotel's access control, then why is this door needed? It is originally a garden room with less privacy on the first floor. If there are no locked glass doors and windows, anyone can directly enter your room and come to your bedside in this way. Even the most basic safety cannot be guaranteed. You Why choose this hotel? This incident caused a big shadow for me, and I would like to warn everyone to avoid this type of room and protect their personal safety.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Mangshi Feihua Hotel. We are very sorry to have brought you a bad experience during your stay at Feihua Hotel. Here, the entire management team of the hotel would like to express its most sincere apologies to you. Regarding the incident you mentioned, the management learned about and verified the situation immediately. The incident also attracted great attention from the hotel management. We will make appropriate adjustments to the door of the room on the first floor of the hotel as soon as possible to ensure that such problems It won't happen again. We apologize again and thank you for your stay and review. We will continue to work hard to strive for perfection and sincerely look forward to your visit again!
Guest User
Elegant Double Room
Stayed in May 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on May 15, 2024
A relatively high-end hotel in Mangshi. I got a special room and had a very good experience. The hotel is a Southeast Asian-style resort hotel with a swimming pool, but when I went there, the temperature was relatively low and no one was swimming. The lady at the front desk was very nice. The hygiene and facilities in the room were very good. I liked the hotel's toiletries. The hotel is built in the newly developed Jade Town. You can walk around the surrounding area. It takes more than 10 minutes by taxi to the main scenic spot.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您下榻翡華酒店。同時感謝您在百忙之中為我們評寫中肯的入住體驗。我們始終致力於為賓客提供細緻入微且舒心美滿的服務。能夠得到您的認可是我們萬分榮幸。希望您能將您的美好入住之旅與您的家人和朋友分享,期待與您再次相約德宏芒市。有您成為我們的客人,我們倍感榮幸。
Guest User
Elegant Double Room
Stayed in May 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on May 14, 2024
I chose this hotel for two days during this trip to Mangshi. The service was very good, and the room type was upgraded for free. The bedding was very comfortable, the bathroom was also very useful, and the hotel was very close to the airport. I will come again next time! ! ! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Feihua Hotel. We are glad that you are satisfied with the hotel rooms and services. The hotel relies on the cultural heritage of the south of the colorful clouds, and extracts the rich ethnic customs. From clothing, totems, flowers and trees, structure, and decoration, all of them reflect the hotel's ultimate style. Let every guest who comes here feel the relaxation and joy of "returning to nature". Here, every detail is carefully created for guests, just to bring a unique ethnic style travel experience. Looking forward to your visit again!
Guest User
Elegant Twin Room
Stayed in May 2024
Family
12 reviews
5.0/5
Outstanding
Posted on May 12, 2024
The beautiful lady at the front desk helped me upgrade the room. I was pleasantly surprised as soon as I walked in. It was full of Thai style and all the supplies were very good. My mother especially liked the beautiful slippers. It should be the best room in Mangshi. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Feihua Hotel. Thank you for taking the time to write us a fair review of your stay experience. We are always committed to providing guests with meticulous and comfortable services. We are honored to receive your recognition. We hope you can share your wonderful stay with your family and friends, and look forward to meeting you again in Dehong Mangshi. We are honored to have you as our guest.
Tiankongdejing
Elegant Twin Room
Stayed in May 2024
Travel with friends
52 reviews
5.0/5
Outstanding
Posted on May 11, 2024
First of all, the hotel front desk service is very serious, carefully introduced the hotel environment and room conditions, and specially upgraded the room type to give us a better experience. Thank you for the hotel. Entering the room, the area is large enough, and there is a large balcony. The linen is of good quality, clean and hygienic, the sound insulation effect is good, very quiet, the breakfast is very rich, and the cleaning staff will take the initiative to greet you when they meet. The hotel has its own parking lot, which is convenient for parking.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Feihua Hotel and taking the time to share such a detailed review with me. We are very happy to learn that you are satisfied with the hotel environment, catering products and services. It is our unremitting goal to make every guest feel at home! Your support and recognition are our driving force for progress. We will continue to work hard to provide more guests with a pleasant stay experience. Thank you again for your patronage and we look forward to your continued choice of Feihua Hotel when you visit beautiful Dehong next time.
Guest User
Boutique Queen Room
Stayed in May 2024
Family
10 reviews
5.0/5
Outstanding
Posted on May 10, 2024
The hotel is very beautiful, the location is very convenient, the service attitude is also very good, and the breakfast is also delicious 😋 I like the rice noodles with a lot of small ingredients, especially the Litsea cubeba and mint leaves. Thanks to the front desk for upgrading the room type for free~
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Feihua Hotel. I am honored to see your comments! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious. Enjoy a peaceful and quiet leisure time, switch from a complex to a simple leisure mode in life, and return to a comfortable and peaceful beautiful environment. We have been committed to providing meticulous and tailor-made stay experience to every guest. I hope that your trip to Dehong will leave a beautiful and unforgettable memory. We look forward to seeing you again.
Guest User
Elegant Double Room
Stayed in May 2024
Family
3 reviews
5.0/5
Outstanding
Posted on May 12, 2024
The front desk guy is very friendly and solves problems in a timely manner. The room is very beautiful and clean. This is the most surprising hotel on this trip. I will choose this hotel next time I come to Mangshi. I like the slippers here the most. They are very comfortable to wear. Hahaha
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Feihua Hotel. We are very happy to see your high praise for the hotel service and environment. The hotel is located on Golden Peacock Street, the hub avenue in the new center of Mangshi City, enjoying the ecological environment of the waterside and the woodland. We pay attention to the service experience of every guest staying in the hotel. Every employee is well aware of the service concept of the Feihua brand and puts it into action, striving to create the best hotel in Dehong. Thank you again for your comments and look forward to your next stay!
Guest User
Elegant Suite
Stayed in May 2024
Business travellers
21 reviews
4.8/5
Amazing
Posted on May 6, 2024
Overall it's ok. This time I asked the front desk to change rooms because of the toilet without cover. As a result, the toilet problem was solved in the changed room. However, when I checked online, the room type I stayed in was lower than the booked price, which was equivalent to a downgrade. Considering that the room was full during the May Day holiday and the toilet problem in the room was solved, I didn't make a fuss about it. It was not a big problem.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Feihua Hotel! Please accept our sincerest apologies for your unsatisfactory stay experience! We have conveyed your valuable opinions to the relevant departments of the hotel for follow-up review, so as to provide guests with a consistent brand hotel experience. Thank you for your valuable opinions. It is because of guests like you who share objective opinions with us through the platform that we have the opportunity to fully understand our own problems, face up to our shortcomings, and strive to provide guests with a unique holiday experience.