ibis Manchester Centre Princess Street

The hotel reception looks fabulous, this is where the money is spent, the rooms are tired, need lots of tlc, i had a stained pillow, a damaged wall panel, damaged wall panels in bathroom, the cups I had need a dishwasher before use. The shower smelt mouldy, I have lost an item, I have emailed 3 times, no response— if it’s just one night and you need sleep, and a wash, it’s will do for a night. Please see photos of lack of cleanliness. I found set of stairs as I like stairs, they led to a locked door… this was not a pleasant stay. The breakfast. Tasteless. Coffee machine broke 3 times, needed cleaning/emptying and filling. I left my coffee in the end as it was not as it very nice. There was milk/ juice — I heard customer complaining about the toaster being slow and old. There was fresh fruit — this was a relief as the cooked stuff was not great. I would avoid this hotel in MCR

great location, near a university so there’s many food options. great place to stay as a city fan, not too far from the etihad and the city centre.

Hotel is at the heart of the city with best rates

So no issues with the staff down at the reception area at all, doing a smashing job representing the hotel, telling us about the app too upon arrival... check in the hotel earlier with app very cool, very nice, also the reception area is where the big bosses of this hotel choose to spend most of their budget as when you get to the rooms it does show. Cleaning staff - now what are they doing? Because they certainly aren't cleaning the rooms, the room was the dirtiest room I've ever stayed in, windows, bed, bathroom, carpets, i know its a budget hotel but basic levels of hygiene and cleaniness should be a must in a hotel, ive stayed in cheaper hotels and they were cleaner! Needs a refurb in the rooms and big recruitment drive for cleaning staff. Me and my partner had to make the bed before sleeping because we couldn't stomach sleeping on it because of how it was. Area is very loud, traffic, horns beeping, people shouting. On a positive note I did like the shower in the bathroom, the water pressure was excellent and it is in a brilliant location attending gigs and festivals in the area.

Great location in central Manchester. Spacious room and toilet. Very comfy bed