Te Anau Manapouri Lake Hotel

I wish I hadn't bought a duvet cover in Kupang, I might have run out in the early morning. Google reviews are 1 star for a reason, so all Koreans should avoid this place.

We had nowhere to stay around 10 PM, so we urgently booked a hotel. We saw this hotel on Ctrip had rooms available and was bookable, so we booked it. However, when we arrived, the hotel was already closed, and no one answered the phone, so we couldn't check in. Since we didn't check in and didn't cause the hotel any potential loss, I feel we have the right to get our room fee back. Although the booking stated it was non-refundable, which we understand, we did arrive and the hotel refused to check us in, so it wasn't our fault. We tried to negotiate a refund with the hotel, but they refused our request, which was unbelievable. They didn't even accept our booking and yet they still charged us—it's like robbery! Finally, Ctrip intervened and, since they also felt it wasn't our fault, they agreed to compensate us for the loss. However, the hotel's behavior was completely unreasonable.

The room is clean and comfortable, the environment is particularly beautiful, the room faces the lake, the scenery is pleasant and beautiful. The parking lot is large and there is a kitchen for cooking

Good location. The room is like a motel, poor soundproofing

Facilities: OK Sanitation: OK Environment: Very good Service: OK