Hotels in Al Hajlah, Makkah

Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.

Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

Everything was great aside from two major issues for us: the elevator waiting times which can take up to 10-15 minutes to get from top to bottom/vice versa in crowded lifts with no air conditioning which becomes very suffocating at times. Second issue was WiFi which is extremely inconsistent and slow, expected much better for the price we paid. Aside from that, we were very pleased with the room, location, facilities and the staff who were all very helpful.

Its location is great for all who travel to Mecca for a pilgrimage. The quality, comfort and food of this hotel are enough to make it the best hotel in Mecca. Although it does not provide the best view of the table, the quality of service and the rich breakfast are also very good, this is the most cost-effective hotel in the city.

Best location, perfect for those who wants to go to haram. Elevators are good comfortable. But wifi is a little bit slow, and with some of the stuff in reception I didn’t satisfied

This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.

2 staff members in particular. Mr Salim and Mr Ayman from housekeeping rude staff. They asked me to cancel my booking from booking.com and transfer the money directly to them. I didn’t so they said book through agodo. The dates were not showing for a quad room so they said just book it and we will adjust our end. The booking was not refundable and now they are not refunding the one night extra that I didn’t stay there because Mr Salim is now denying it. Second issue we had booked a quad room and we needed 4 towels, Mr Ayman from 11th floor housekeeping shouted and screamed saying you only have two beds in your room you get only 2 towels. I had to go upstairs and argue with him and have his staff come down to prove to him we had a booking of a quad room. Absolute joke and hotel have issued no apology. I came for umrah and literally the worst service I have ever received in my life. I am a diamond member of Hilton and I’ve never seen anything like this. MR salim also didn’t let me use the hotel Phone. Just poor service and it’s important everyone knows about it.

A very strategic location adjacent to Masjidil Al Haram with various facilities and shopping places.