Eurotel Makati

Eurotel Makati Reviews

Eurotel Makati

Don Chino Roces Ave, Corner Antonio Arnaiz Ave, Makati, Metro Manila 1230, PhilippinesSee Hotel Details
Eurotel Makati
Eurotel MakatiEurotel MakatiEurotel Makati
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Reviews from Real Guests

7.9/10
Good
649 reviews
Verified reviews
Location8.9
Amenities7.1
Service7.9
Cleanliness7.7
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All reviews(649)
Positive reviews(585)
Reviews with photos/video(151)
Great service(71)
Great value for money(28)
Easy to get around(23)
Convenient for shopping(16)
Too noisy(15)
Close to airport(9)
Classy environment(6)
Stayed multiple times(5)
Negative reviews(64)
Guest User
Studio Room
Date of stay: May 2026
Couple
3 reviews
4.0/10
Posted on Jun 21, 2026
The room we booked was dirty, the tables and chairs had hair on them. The headboard and bedsheets were dirty. We even had to clean it ourselves. It also smelled bad, we had to spray Lysol. That was our last booking at Eurotel.
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Response from Property: Dear Valued Customer,Thank you for staying at Eurotel Makati and for taking the time to share your feedback.We are truly sorry to hear about your experience regarding the cleanliness of your room. This is not the standard we strive to maintain, and we sincerely apologize for the inconvenience and discomfort this caused you. Your comments are taken very seriously, and we will immediately coordinate with our housekeeping team to review and address this issue to ensure it does not happen again.We regret that your stay fell short of expectations and understand your disappointment. Should you be open to it in the future, we would appreciate the opportunity to make it right and provide you with a much improved experience.Sincerely,KelvinHotel Manager
Anonymous User
Euro Suite Twin
Date of stay: Apr 2026
Solo traveller
39 reviews
6.5/10
Posted on Jul 7, 2026
The room was okay. The only issue we had us that we had to change rooms because the bathroom has many insects flying around. Location wise it is great because it is near malls and restaurants. There's a near 7 11 also.
Response from Property: Dear Guest,Thank you for staying at Eurotel Makati and for taking the time to share your feedback. We are pleased to know that you found our location convenient and enjoyed its proximity to malls, restaurants, and other establishments.We sincerely apologize for the inconvenience you experienced with the bathroom in your initial room. This is certainly not the standard we aim to provide. Please be assured that your comments have been shared with our housekeeping and engineering teams for immediate attention and preventive action.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Sincerely,KelvinHotel Manager
Anonymous User
Standard Twin Room
Date of stay: May 2026
Other
24 reviews
9.0/10
Great
Posted on Jun 30, 2026
Walking distance to malls, park and church. Have a friendly and helpful staffs.
Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for sharing your kind feedback. We are delighted to know that you appreciated our convenient location near malls, parks, and churches, as well as the friendliness and helpfulness of our staff. Your comments are truly appreciated and serve as motivation for our team to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Best regards,KelvinHotel Manager
Guest User
Studio Room
Date of stay: Apr 2026
Solo traveller
8 reviews
9.5/10
Amazing
Posted on May 18, 2026
It's a budget-friendly hotel. The room I had is probably better suited for short stays, but it has everything you need. The staff are friendly and helpful, and the breakfast is good too.
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Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for sharing your feedback. We are glad to know that you found our hotel affordable, our staff friendly and helpful, and that you enjoyed the breakfast during your stay.We also appreciate your comment regarding the room being more suited for short stays. Your feedback is valuable as we continue to improve our guest experience.We look forward to welcoming you back again soon.Best regards,KelvinHotel Manager
Anonymous User
Studio Room
Date of stay: May 2026
Solo traveller
11 reviews
8.0/10
Very good
Posted on Jun 28, 2026
Good stay in the hotel. Just a night of good encounter. Fun forever
Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for sharing your feedback. We are pleased to know you had a good and enjoyable stay with us, even for a short visit. Your kind words are truly appreciated and motivate our team to continue providing great experiences for our guests. We hope to welcome you back again soon.Best regards,KelvinHotel Manager
PJ Debandina
Studio Room
Date of stay: Apr 2026
Solo traveller
31 reviews
5.0/10
Posted on May 9, 2026
It was a disappointing stay from this property. From the Check in process and the dated room, the hotel needs a major make-over.. I also saw a cockroach in my room. The only redeeming qualities are the location and fast wifi..
Response from Property: Dear PJ Debandina,Thank you for staying at Eurotel Makati and for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had, particularly with the check-in process, room condition, and the cleanliness concern you encountered. This is not the standard we aim to provide our guests.Please be assured that your comments have been shared with the relevant departments for immediate review and corrective action, especially regarding housekeeping standards and pest control measures. We also appreciate your recognition of our convenient location and fast Wi-Fi.Your feedback is very important to us as it helps guide our ongoing improvements. We hope to have the opportunity to regain your trust and serve you better in the future.Sincerely,KelvinHotel Manager
Guest User
Standard Room
Date of stay: Apr 2026
Solo traveller
4 reviews
10/10
Outstanding
Posted on May 9, 2026
I’m Japanese and stayed here for 3 nights without breakfast. I often use this hotel because I have things to do nearby. The hotel is clean, and the communication with the staff is minimal, which makes it comfortable and easy to stay here. The air conditioner in the room worked fine, but the shower temperature and water pressure might not be satisfying for some Japanese guests. However, they were acceptable for me, so I had no problem. I would like to stay here again.
Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for sharing your thoughtful feedback. We are pleased to know that you find our hotel clean, comfortable, and convenient for your repeated visits, and that you had a pleasant and hassle-free stay with us.We also appreciate your honest comments regarding the shower temperature and water pressure. Your feedback is very helpful as we continue to look for ways to improve our facilities and guest experience.We look forward to welcoming you back again on your next visit.Best regards,KelvinHotel Manager
Caaeel
Studio Room
Date of stay: Apr 2026
Travelling with friends
5 reviews
7.5/10
Posted on Jun 4, 2026
The room is clean and the ac is good. However the service is not that good.
Response from Property: Dear Valued Customer,Thank you for staying at Eurotel Makati and for taking the time to share your feedback.We are glad to hear that you found your room clean and the air conditioning comfortable. However, we are truly sorry to learn that your experience with our service did not meet your expectations. This is not the level of hospitality we aim to provide, and your comments have been noted and will be shared with the team for immediate improvement.We appreciate your honest feedback, as it helps us improve our service standards. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Sincerely,KelvinHotel Manager
Rainy Rose
Standard Twin Room
Date of stay: Feb 2026
Family
5 reviews
3.5/10
Posted on Mar 30, 2026
The stay at Eurotel Makati with family was extremely disappointing. Upon entering the room, the bedsheets did not feel fresh, raising immediate concerns about cleanliness. The towels provided also had visible stains, which is unacceptable for any hotel. Complaints regarding these issues were raised with the staff, but no proper action was taken. There was no prompt response or effort to resolve the concerns. Additionally, the requested make-up room service was not followed, adding further inconvenience during the stay. Overall, the experience was unpleasant due to poor cleanliness, lack of responsiveness from staff, and failure to meet basic housekeeping standards. Significant improvements are needed to ensure a more acceptable experience for guests.
Guest User
Studio Room
Date of stay: Feb 2026
Travelling with friends
1 reviews
6.5/10
Posted on Mar 9, 2026
will book here again.love the place so convenient.near greek embassy .surrounded with banks and fastfoods.the room is good.love the shower.thanks for making us comfortable.staffs are kind at maasikaso☺️
Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for your wonderful feedback. We’re delighted to hear that you found our location convenient, enjoyed the room and shower, and experienced attentive service from our staff. Your kind words mean a lot to us, and we look forward to welcoming you again soon.Best regards,KelvinHotel Manager
Guest User
Standard Twin Room
Date of stay: Feb 2026
Family
7 reviews
4.0/10
Posted on Mar 8, 2026
Weekdays napakarami house keeper. wala manner ang ibang house keeping crew nakikipag agawan pa ng elevator sa mga customer para hindi naorient ang staff nila. madumi ang bed sheet nagrequest kami palitan kase sobrang dumi. kulay Basahan na as in. yung ipinalit ganun din yung color white grayish na ang kulay at inilaban pa talaga ng staff nila na ganun ang kulay ng mga kumot nila. kadiri. from suite room nagtransfer kami sa standard room jusko wala man lang cup or baso. yung shampoo ginupit na sachet na tigtatlo yata yun tas ginupit lang ganun din sa toothpaste. delubyo ang shower. naka rain shower ka nga na hindi mo na malaman kung saan direksyon pumapatak ang tubig pag maliligo. ok namn ang lasa ng food nila yung bedding lang tlaga kadiri na ang mga kumot dapat palitan na nila mga mukha ng basahan. wala complimentary na coffee or tea sabagay wala nga silang tasa. electric kettle kailangan pa irequest. isang towel lang ang ibibigay walang basahan wala din maliit na towel. maingay yung aircon hindi ako nakatulog. dun sa nilipatan namin hindi mailipat yung channel ng tv sira yata. Location maganda katapat lng ng waltermart at conveniece store accessible sa lahat. pero over all I will not recommend this hotel, hindi ka makakarelax.
Response from Property: Dear Valued Guest,Thank you for staying at Eurotel Makati and for providing such detailed feedback. We sincerely apologize for the many issues you encountered during your stay, from the housekeeping service, bedding cleanliness, and room amenities to the shower, towels, and air conditioning noise. This experience falls short of the standards we aim to provide, and we are truly sorry for the discomfort and inconvenience caused.Please be assured that we have escalated your concerns to our housekeeping, maintenance, and management teams. We are reviewing all the points you raised to ensure proper improvements are made, including bedding replacement, room amenities, and staff conduct.We appreciate your honest feedback, as it helps us improve our services. We hope to have the opportunity to provide a much better experience in the future.Sincerely,KelvinHotel Manager
ROBERT CRIS LANDIG GAMBE
Standard Twin Room
Date of stay: Jan 2026
Family
7 reviews
10/10
Outstanding
Posted on Feb 13, 2026
The location is very good and accessible to all places. Near business district of makati. Walter mart don bosco makati square and restaurant. Definitely will stay here again for sure. The staff are very courteous and polite.
Response from Property: Dear Mr. Gambe,Thank you for your wonderful feedback. We’re glad you found our location convenient and our staff courteous and polite. It’s great to know that your experience was enjoyable, and we truly appreciate your intention to stay with us again.Thank you for staying at Eurotel Makati. We look forward to welcoming you back soon.Best regards,KelvinHotel Manager
Guest User
Studio Room
Date of stay: May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 22, 2026
Very clean and nice
Response from Property: Dear Valued Customer,Thank you for staying at Eurotel Makati and for sharing your feedback.We are pleased to hear that you found our hotel very clean and nice. Your kind words are greatly appreciated and serve as motivation for our team to continue maintaining high standards of service and cleanliness.We look forward to welcoming you back again soon.Warm regards,KelvinHotel Manager
Ivan 101@
Studio Room
Date of stay: Jun 2026
Solo traveller
7 reviews
10/10
Outstanding
Posted on Jul 12, 2026
An exceptional stay from start to finish! The hotel exceeded all my expectations. The room was spotless, beautifully designed, and incredibly comfortable. Every staff member was warm, professional, and always willing to go the extra mile to make my stay memorable.
Response from Property: Dear Ivan,Thank you for staying at Eurotel Makati and for sharing such wonderful feedback. We are truly delighted to know that your stay exceeded your expectations and that you found your room spotless, comfortable, and well-appointed.Your kind words about our team's warm, professional, and attentive service mean a great deal to us. We will be sure to share your compliments with our staff, as they inspire us to continue delivering exceptional hospitality.We sincerely appreciate your support and look forward to welcoming you back to Eurotel Makati for another memorable stay.Sincerely,KelvinHotel Manager
Guest User
Euro Suite 1
Date of stay: Nov 2025
Couple
13 reviews
10/10
Outstanding
Posted on Jan 31, 2026
The hotel has a great location, very convenient and accessible. The place is clean and well-kept, and the customer service is excellent—staff are friendly and accommodating.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you found our location convenient, our hotel clean and well-kept, and our staff friendly and accommodating. Your kind words are greatly appreciated and will be shared with the team.Thank you for staying at Eurotel Makati. We look forward to welcoming you again soon.Best regards,KelvinHotel Manager