Sheraton Grand Mirage Resort, Gold Coast

The room was very clean, the only downside being it was a bit of a walk from the front desk, which can be a bit much if you have a lot of luggage. However, you get a sea view 🌊 and the pool 🏊 is right outside the window. Overall, the hotel's location and service (with Chinese-speaking staff available) were both great!

The hotel has a beach with very fine sand, which the kids absolutely loved. The room was a bit small and definitely a little old. The main issue was the lack of dining options nearby; several restaurants across the street were closed. It's best if you have a car for convenience. It's close to Sea World, just a few hundred meters away, so we walked there.

The environment here is first-rate, and it's perfect for photos. The beach right across the street is incredibly convenient. However, perhaps because the natural environment is so good, there were a lot of ants in the room. We had to switch rooms in the middle of the night, which made for a very unpleasant stay.

I chose this hotel for its convenient access to Kokomo for whale watching. It's incredibly easy to walk to the Kokomo pier from here, so I'm glad I booked this place. I checked in on a weekend that coincided with a marathon, which meant road closures, but walking to the pier was completely unaffected. The hotel itself was also a pleasant surprise – the views are absolutely stunning. The breakfast restaurant looks out directly onto the blue ocean, and the scenery is just breathtaking; it made every meal feel wonderful. The room service food was also quite good. The only minor downside is that the rooms are a bit spread out. Getting to my room from the front desk involved going up and down elevators with my luggage, which felt a bit circuitous and time-consuming. I'd definitely consider staying here for a few more days next time!

Environment: The ambiance is great, and the hotel beach is private, requiring a key card for entry, which is really nice. Service: The staff are all very enthusiastic. Cleanliness: It was just okay. I'm not sure if it's because the place is a bit old, but it generally felt pretty average.

Not bad, but it had a bit of a musty smell. The pool was great though.

This hotel leaves me with mixed feelings. The room is 3-star, but the breakfast and pool are 5-star, and the service is 4-star. Walking into the lobby and breakfast area, I thought I was at a typical Sheraton beachfront resort. However, stepping into the room nearly made me collapse. The furniture and facilities were basic, rundown, and uncomfortable. Housekeeping was also subpar; the bathroom even leaked, and after showering, the room carpet was soaked. This definitely doesn't match the over 3000 AUD per night price tag. The breakfast and pool are indeed excellent and create a great resort vibe. Parking for self-drivers costs 65 AUD per night, which isn't expensive for Australia. I was so unimpressed with the hotel that I didn't even take a single photo. Main Beach is not far from the park where you can see wild kangaroos, and directly opposite is the Kokomo whale watching boat terminal. Sea World is also very close by.

This hotel probably had a glorious past, but now it feels like it's faded, except for its private beach. The shopping mall across the street is practically deserted, with many stores closed. It's located a bit far in, closer to Sea World. There isn't even free bottled water in the room; you have to buy their eco-friendly cup to get water from the hallway. We were given a room in an annex, far from the main area, with an incredibly long corridor that seemed endless. It took at least 10 minutes to walk from our room to the lobby every day. The room's facilities looked very old, and the shower faucet in the bathroom was rusted. There was only a bathtub, no separate shower space. The room we got also had a connecting inner door. The most ridiculous thing was when we returned one afternoon and ran into a cleaning staff member, a man who looked South American. He seemed very unhappy to see us and didn't greet us at all. When he turned on the vacuum cleaner, he rudely vacuumed aggressively towards my feet. All the hotel staff seemed aloof; they wouldn't even greet you when you encountered them. Only the staff in the breakfast restaurant were okay, but breakfast was mostly Western-style with limited options. I don't feel it was worth the price.