Hampton Inn & Suites Mahwah

The hotel room layout was nice with most amenities needed. Fresh coffee is available all day in the lobby area. However, the room and building interior were a bit aged. There were some stained spots on the carpet in our room. Fitness room was clean and sanitized but lack of weight machines. There were only some drum bells only. The hotel location is convenient as it is right next to a big gas station with a convenient store for a quick stop for snacks and drinks. Woodbury Common outlet is around 20 minutes drive. Hotel breakfast was good with variety of hot and cold food to choose from. Temperature control in the room was fine with digital control. Front desk staff was very helpful.

Our room was towards the front of the hotel near the highway which hears lots of noise from the highway. The hotel wasn't packed so not sure why the hotel didn't put us towards the back away from traffic.

The sealed coffee cup has water inside and the wrapper was very dirty. The cabinets are so dusty.

We called to make sure that there was a pool. When we showed up a few hours later after making the reservation, we were told that the pool was not open because it was being serviced. We went to a different hotel instead.

We enjoyed the swimming pool, gym, comfortable beds, shower and warm breakfast. We also had to print out some documents and the printer in business room was very helpful.

Our trip was average due to; a) the fitted sheet did not fit the bed. The sheet was smaller than the mattress. I had to force the sheet over the corner., and b) the pillows were WELL USED AND NOT FIRM, none of the 4 pillows.

Besides the fact the the pool was a bit dirty and my kid got an ear infection from it , the rest was awesome . We stayed here before and no complaints :)