Fortune Pandiyan Hotel, Madurai - Member ITC Hotels' Group

Our Biggest Thankyou to the hotel GM Senthil Rajan P and his amazing management team and staff members for making our 5 night stay so memorable. Our sincere thanks to our sweetest & friendly Kasi & Chef Darshan for making our princess feel special and welcome and giving her the best Indian children’s day experience and always packing her lunch for day trips so that she didn’t have to eat outside food you guys have been so caring ☺️☺️ Each and every staff member at this property was very friendly and helpful. Not to forget our youngest champ Christie your smile made our day The GM of the hotel definitely has excellent management skills it shows in the way the staff attends guests. Customer service is next level. Forget Sheraton , Hyatt and Oberoi in India . Highly recommend this hotel specially if you are travelling with kids. Yes it’s an old property compared to other 5 star hotels BUT when it comes to getting spoilt and service you will forget other 5star brands. Executive Chef Vinod Kumar actually takes his time to come to your table to make sure you are happy with your meal & experience. He goes above and beyond to get you what you like where it’s possible. F& B staff a big applaud to each and everyone KASI you are doing an excellent job your staff are amazing. Azizul makes every one feel welcome and special. Ladies at breakfast you are sweethearts Thankyou for your service. Chef Darshan you are the greatest chef and amazing teacher. Thankyou for teaching little princess how to make Dosa now she will make it for us back home Thankyou so much for making her all the delicious treats and the fish & chips was yummy Front desk Seenu, Emaanii and Bapetha ( sorry if the spelling is incorrect) you truely are the face of the hotel. Thankyou once again to each and everyone for being sooooooo kind to us. We thoroughly enjoyed our time and looking forward to coming back for sure

Fantastic staff, well maintained property and great food. The rooms are great and so are the amenities

Stay was good breakfast good tv channel not working overall stay nice lot of parking space and nice

Old property. Need renovation. Particularly gym. Average dining experience. Not a value for money property.

Property is located in a optimal place for my local visits. Accessibility to property entrance was clean and nice. Food was excellent with good combination of varieties. It had a ample parking space. Amenities at room are ok, but not to the mark of the price. Front office staff and other staff were courteous

Location - excellent bathroom showers - chocked and water flow very poor food - lesser said the better (no value for money)