Anonymous User
February 28, 2024
Located in an excellent location near the Royal Palace, Plaza España and Plaza Mayor, newly renovated building, spacious and clean rooms, thoughtful placement of indoor appliances and equipment, bright tall floor-to-ceiling windows and small balconies, efficient and orderly operation and management, extremely satisfying two nights Stay. But this is an unmanned guest room system similar to AirBnb. After booking a room, you need to receive an email from the management company and register online in advance. Only on the day of check-in can you receive the door lock password directly from the management company. I don’t know why Ctrip didn’t coordinate the arrangement at all. I only learned about the above process after using Ctrip to contact the owner in English the day before the trip. When registering online, Ctrip’s 9-digit hotel confirmation number did not match the 10-11 code requirements, so I couldn’t After logging in, it took several phone calls to resolve the issue. We couldn't check in early or leave our luggage that day, so we had to wait until 3pm, but everything went smoothly after that.
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