Canopy by Hilton Madrid Castellana Reviews

Response from Property: Dear guest, Thank you so much for your fantastic review and for rating us so highly. I’m delighted to hear you enjoyed the installations and location of our hotel. It’s especially wonderful to know that our team’s warm service made a positive impression on your stay.We truly appreciate you choosing us and hope to welcome you back very soon for another great experience in Madrid.Positively yours,FranziskaGuest Experience Manager

Response from Property: Dear Jerry, Thank you very much for sharing your feedback and for your positive comments regarding your stay with us. I’m delighted to read that you felt overall very satisfied with your experience and that you would choose to stay with us again on your next business trip.At the same time, I noticed that the overall score and individual ratings are quite modest compared to the very positive description of your stay. If there was anything that did not fully meet your expectations or any aspect you feel we could improve, we would truly appreciate your insights. Your feedback is incredibly valuable to us and helps us continue to enhance the guest experience.Thank you once again for your time, and we hope to have the pleasure of welcoming you back very soon.Positively yours,FranziskaGuest Experience Manager

Response from Property: Thank you very much for your exceptional rating and your kind words. We’re delighted to know that you found everything to be good and that your experience met your expectations in all aspects.It was a pleasure to have you with us, and we truly hope to welcome you back again very soon.Positively yours,FranziskaGuest Experience Manager

Response from Property: Dear guest, Thank you very much for your kind review and for rating your stay as very good. I’m glad to hear that you appreciated our location near the Bernabéu Stadium and close to El Corte Inglés, as well as the comfort of the bed and the in-room sofa and table.We also appreciate your balanced comments regarding the room size. Your feedback is truly valuable and helps us continue to refine the guest experience.We hope to have the pleasure of welcoming you back again on a future visit to Madrid.Positively yours,FranziskaGuest Experience Manager

Response from Property: Thank you for taking the time to share your detailed feedback. I truly appreciate your balanced comments about the cleanliness and facilities, and I’m glad that, overall, your room met your needs for a short stay.I’m very sorry to read about the discomfort and insecurity you felt while walking to the metro early in the morning. Feeling safe at all times is absolutely essential, and I regret that this part of your journey caused you distress. While this situation occurred outside the hotel premises, I fully understand how it affected your overall perception of the stay.Please allow me to clarify that room assignments are based on the room type booked and availability at the time of arrival, and never on a guest’s nationality. That said, I’m sorry if your room location was not ideal for you.Thank you again for your honesty, and I wish you safe and pleasant travels going forward.Positively yours,FranziskaGuest Experience Manager