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5 star

The Westin Palace, Madrid
4.3/5118 Reviews

The Westin Palace, Madrid

City Center Madrid|0.51km from Caixa Forum
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Reviews for Madrid Hotels

Searching for hotels near Caixa Forum? Compare room rates and reviews to find your ideal stay.
Urban Sea Hotel Atocha 113
4/559 Reviews
City Center
Close to Atocha Railway Station, we walked to the hotel for about 15 minutes, and should be closer to the entrance. Free freshly ground coffee, tea bags and biscuits are available at the front desk for your own use. The room faces two of our rooms, one to the road and one to the patio. The downside is that there are no trash cans in the room and there is no kettle. We stayed for one night and the next day, I thought it was ok.
60 Balconies Art
4.5/562 Reviews
City Center
This was a wonderful apartment, clean and comfortable, with all the essentials. Close to the train station and the metro. Close to lots of cafes and steps away from the Prado, the Reina Sofia and El Retiro Park. The staff were helpful and spoke good English (for is non Spanish speakers this was much appreciated). We were coming back to Madrid for a transit day before flying home and actually cancelled our previously planned accommodations so we could stay here another night!! Highly recommend.
Hotel Mora by Mij
4/533 Reviews
City Center
Hotel location is very good, only 600~700 meters walk from Atocha Railway Station. Prado Museum and Sofia Queen Art Center are all within 200 meters. Lichi Park is also across the road. Unfortunately, the three subway stations of the nearby Metro Line 1 will be closed for maintenance before the end of October 2023. The advantage of taking the subway is gone. Fortunately, there are many bus stops at the entrance of the hotel and you can transfer. The disadvantage of the hotel is that the elevator is too small, the luggage can take two people, the corridor is too narrow, and the room is not big. We booked two rooms, and one bathroom was too small to turn around. In addition, there are two hotels called Mora nearby. We navigated wrong. We walked 4,000 steps up and down the road in vain, which was very painful.
Casa de Huespedes la Asturiana
2.9/512 Reviews
City Center
Excellent location less than a 10-minute walk from Atocha station. It is an ideal place to spend the night and continue your trip or if you plan to spend the whole day visiting Madrid and are looking for affordable accommodation near Atocha, Cibeles or Retiro Park, etc. Our room was very simple with a sink, shower tray and towels. The bathroom was outside the room and shared with other guests, in our opinion the bathroom was quite clean.
Radisson Red Madrid
4.4/573 Reviews
City Center
Hotel with some (small) inconvenience due to the renovations that are being finalized. Inconveniences that they solve with kindness and with the design of the new rooms. Silent. Super comfortable beds. Spacious and complete bathroom (with real hairdryer) Mineral water and coffee available in the rooms. Value quality / price / situation of ten
NH Madrid Nacional
4.5/573 Reviews
City Center
Staff was nice and allowed an early check in. Great location with the train station a five minute walk. The Prado and the plaza Mayor both very walkable. Plus, there are a number of excellent restaurants in the area. The downside is the street noise. We had a room on the 5th floor without AC which required us to have our windows open and the noise from the very busy street was deafening. And at 3 am people returning from their night out partying- laughing and yelling could be heard. I think the rooms are clean and the bed is comfortable. But, I would recommend a room high up with AC or in the back of the hotel.

Frequently Asked Questions

More about Madrid

Looking for hotels in Madrid? Trip.com is a great place to start. If you want to stay at the best hotel in Madrid, Trip.com is here to help! You can stay 3-5 days at hotels in Madrid without running out of things to do. Madrid is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, Madrid–Barajas Airport is the preferred choice when visiting Madrid. If you don't want to take a flight, coming to Madrid by train is a good choice as well.

Trip.com offers discounts of up to 20% on 1494 boutique hotels in Madrid. Madrid has high quality and low-priced hotels. You can spend one night at a nice hotel for only 208 SGD. There are 29 five-star hotels in Madrid at an average price of 658 SGD per night. There are 168 four-star hotels in Madrid at an average price of 342 SGD per night. There are 141 three-star hotels in Madrid at an average price of 235 SGD per night. There are 130 two-star hotels in Madrid at an average price of 128 SGD per night. There are many well-known chain hotels in Madrid. Those who favor Novotel can choose a hotel under its name. In Madrid, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Toc Hostel Madrid in Madrid is a favorite among Trip.com users. Many tourists also stay at Novotel Madrid Center.

There are quite a few famous attractions in downtown Madrid, such as Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol. For short trips in Madrid, Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid are all good options. The most famous attractions locally are Royal Palace, Plaza de Oriente, Square of Spain. With a developed commercial area, visitors can head to Calle de Serrano, Gran Via, Mercado de San Miguel for a great shopping experience.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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