St Regis Properties in Macau

I would give this property more stars, if I could.., just for how every staff member I’ve met made me feel welcome, cared for and important. From the moment we stepped out of our taxi, Tim (a very handsome young man) welcomed us and took care of our luggage’s, walked us up to the check in counter and warmly introduced us to Ryan. Ryan helped us with the check in and immediately made us feel like friends, not just guests. He found us a lovely room (1615 has amazing view) albeit before check in time, helped us orientate around the hotel and Cotai *****, invited us to the champagne ceremony at 6pm and happy hour at The St Regis bar, recommended a lovely restaurant for Macanese food at Taipa Village and of course, walked us to the lift. Behind the scene, he has arranged for Tim to get our luggage sent to the room. It’s a nice gesture to have our luggage’s nicely set up before we got in. Later in the evening, we met Douglas, Hotel GM who hosted us to many different cocktails and mocktails creations at The St Regis Bar. Again, he made us feel like friends, engaging in light conversation while enjoying the relaxed ambience with delicious snacks and drinks. I must recommend cotton club - with the honey comb. Credit goes to Douglas, who led his team to make a difference with every interaction across the hotel. After lunch, we returned to our room to a pleasant surprise. An introduction card and fruit platter from The Butler. Nice touch. I would have requested for a butler drawn bath if we have more time At dinner, Jonathan and his team, Pat and Niles made it just delightful. Every detail was thoughtfully executed - the food (go for beef cheek), ambience and service came together beautifully. We also appreciated the nice gesture of a welcome back dessert and printed photo to bring home at the end of the meal. The next day, seamless check out. Tim assisted us with the taxi and luggages. And as we waited for the taxi, Tim excused himself for a short while and came back with the box of almond cookies (Macao’s specialty) for us to bring home! St Regis really aced at making us feel at home and among friends. We’ll definitely be back soon.