City of Dreams - Morpheus Macau

City of Dreams - Morpheus Macau Reviews

City of Dreams - Morpheus Macau

Estrada do Istmo, Cotai, Macau, ChinaSee Hotel Details
City of Dreams - Morpheus Macau
City of Dreams - Morpheus MacauCity of Dreams - Morpheus MacauCity of Dreams - Morpheus Macau
Choose dates to see available rooms
We Price Match

Reviews from Real Guests

9.7/10
Amazing
825 reviews
Verified reviews
Location9.8
Amenities9.7
Service9.6
Cleanliness9.8
Filter by:
Sort by:
All reviews(825)
Positive reviews(816)
Reviews with photos/video(313)
Well designed(119)
Delicious breakfast(42)
Friendly front desk staff(41)
Clean pool(34)
Great swimming pool(34)
Loved the view(24)
Offers pick-up/drop-offs(11)
Negative reviews(9)
Guest User
Premier King Room
Date of stay: Apr 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on May 27, 2026
Staying in Morpheus has been a gorgeous experience for both my friend and me. Both its architecture and service are top-notch! We arrived at 12 noon aiming to simply drop.off the luggage to wait for checking into.the room at 3 pm. The receptionist kindly advised us that the room will be available at around 1:30 pm. Then, he personally took us to the room and patiently explained to us all the advanced operating tech in it. The ambience and the facilities in the room are unforgettable! This is one of the best value for money hotel-stay I have come across so far! Thank you for booking this nice hotel for us and look forward to my next visit there! M. Chan
6/15
Response from Property: Dear M. Chan,Thank you so much for sharing your wonderful experience at Morpheus. We are thrilled to hear that your stay was so memorable and that the architecture, service, and room technology exceeded your expectations.It is fantastic to know that our reception team took such great care of you by arranging an early check-in and personally guiding you through the room's features. We always strive to provide this level of attentive service to make our guests feel truly welcome.We are incredibly grateful for your kind words and your feedback on the value of your stay. It was an absolute pleasure hosting you and your friend, and we are already looking forward to welcoming you back to Morpheus for another unforgettable visit.Yours sincerely,Suzanne ChanManager, Service Quality
Muxi456
Premier Two Double Room
Date of stay: Apr 2026
Couple
77 reviews
10/10
Outstanding
Posted on May 17, 2026
A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018. The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor. Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb. I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
Original TextTranslated by Google
6/11
Response from Property: 尊敬的Muxi456,您好!非常感謝您選擇入住我們酒店,並花費寶貴時間分享如此詳盡且專業的點評!得知您對扎哈·哈迪德大師的建築設計、智能化的客房體驗、40層空中泳池以及30層行政酒廊的半自助早餐都給予了高度讚譽,我們深感榮幸與自豪。您的認可對我們的服務團隊是莫大的鼓勵。同時,我們也十分重視您提到的關於酒廊就餐環境和部分賓客行為的反饋。我們始終致力於為每一位賓客打造尊貴、舒適且高雅的休閑空間。為了維護良好的公共秩序與體驗,我們會進一步加強酒廊內的温馨提示與現場禮貌引導,以確保每位賓客都能在安靜、舒適的環境中享受時光。再次感謝您的支持與厚愛,衷心期待您的下一次傳奇之旅!祝您生活愉快!禮遇優品經理陳芷珊 謹啟
Guest User
Premier King Room
Date of stay: Apr 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Absolutely fantastic! Cleanliness: Very clean! Ambiance: Excellent! Very clean, and the room was large and spacious. Minibar snacks and complimentary drinks: Aside from a few chargeable alcoholic beverages, everything else was free, and you could get refills.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您給予我們的滿分好評!得知您在衞生、環境以及客房空間上都感到滿意,我們整個團隊都感到無比榮幸。關於您提到的迷你吧免費暢飲及續加服務,這正是我們為您精心準備的專屬寵愛,很高興能為您的旅程增添一份大大的滿足感。期待您的再次光臨,我們會一如既往地為您提供完美温馨的入住體驗!祝您生活愉快!禮遇優品經理陳芷珊 謹啟
Guest User
Premier King Room
Date of stay: Apr 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jun 3, 2026
I was very satisfied with the service, and the environment was great too. It's very convenient for getting around; you can just walk to Rua do Cunha. The city view from the room was beautiful. I'll definitely stay here again next time. It was a very pleasant experience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您分享如此完美的入住體驗!得知酒店的服務、環境以及便利的地理位置能讓您的官也街之行輕鬆愉快,我們感到無比榮幸。房間的城景能為您留下一段美好回憶,更是對我們最大的鼓舞。全體員工由衷期待您的再次光臨,祝您生活愉快!禮遇優品經理陳芷珊 謹啟
cici
Premier King Room
Date of stay: Mar 2026
Couple
8 reviews
10/10
Outstanding
Posted on Apr 30, 2026
Flawless in every detail! The service was perfect, the design was exceptional, and the overall experience felt incredibly special. The bed was super comfortable and the room was well soundproofed. I would definitely choose to stay here again.
Original TextTranslated by Google
6/11
Response from Property: 尊敬的cici,您好!非常感謝您對我們酒店的高度評價!很開心您喜歡我們的細節、服務、設計與整體氛圍,也特別感謝您提到床鋪舒適、房間隔音表現良好。我們會繼續保持並不斷優化,為每一位客人帶來更安心、更舒適的入住體驗。期待您的再次光臨,祝您旅途愉快!禮遇優品經理陳芷珊 謹啟
Guest User
Premier King Room
Date of stay: Apr 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Jun 4, 2026
The room was spacious and well-equipped. Both the bathroom and bedroom ceilings had Bluetooth speakers. They provided complimentary fruits, cookies, and chocolates, and the mini-fridge offered free drinks and beer. There are two restaurants on the third floor of the hotel, easily accessible by elevator directly from the room, which was very convenient. The soundproofing of the main room door was a bit poor, as I could hear noise from the hallway.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住我們酒店,並分享瞭如此詳盡的入住體驗。得知您對房間的寬敞空間、齊全的設施以及藍牙音響設計感到滿意,我們深感榮幸。同時,很高興精心準備的歡迎水果、點心和免費迷你吧飲品能為您的旅程增添一份甜意與便利。酒店三樓餐廳的直達便捷性能夠獲得您的認可,也是對我們動線設計的極大肯定。關於您提到的客房大門隔音問題,我們高度重視。給您帶來的困擾我們深表歉意,酒店工程部已立即針對該區域展開隔音檢查與優化改善。如果您在下一次入住時對聲音較為敏感,請提前告知我們,我們將為您優先安排處於走廊盡頭或更為安靜位置的客房。再次感謝您的寶貴意見,這能幫助我們不斷提升服務品質。衷心期待您的再次光臨,祝您生活愉快!禮遇優品經理陳芷珊 謹啟
Guest User
Premier King Room
Date of stay: Apr 2026
Couple
15 reviews
10/10
Outstanding
Posted on May 12, 2026
The room was very spacious and bright, spotlessly clean, and they provided a generous fruit basket and a box of chocolates every day. The minibar was also completely free. It's the most generous five-star hotel I've ever stayed at! This will be my go-to choice whenever I visit Macau in the future!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing our hotel and for your high praise! We are delighted to learn that you were satisfied with our spacious, bright, clean, and tidy guest rooms. Our hotel is committed to providing guests with a thoughtful and sophisticated experience, and we are pleased that the daily selection of fresh fruit, chocolate gift boxes, and complimentary minibar added a touch of sweetness and surprise to your stay in Macau. Receiving your comment that our hotel is "the most sophisticated among five-star hotels" is the greatest affirmation and encouragement for our team. We will continue to maintain this high-quality service and look forward to seeing you again in the near future. This will always be your best choice when visiting Macau! Wishing you a pleasant and fulfilling stay! Sincerely, Ms. Chan Chi-shan, Manager of Hospitality Services
jojo1983
Premier King Room
Date of stay: Apr 2026
Solo traveller
23 reviews
9.5/10
Amazing
Posted on May 10, 2026
The design is beautiful, the rooms are well-maintained, and the facilities are quite new. The staff are warm and attentive.
Original TextTranslated by Google
6/7
Response from Property: 尊敬的jojo1983,您好!非常感謝您選擇入住我們酒店並分享您的入住體驗。很高興聽到您對酒店的設計、客房維護以及設施感到滿意。為每一位賓客提供温馨周到的服務是我們一直以來的追求,您的肯定是對我們前台及房務團隊最大的鼓舞。我們會繼續努力,保持優良的設施狀態與服務水準。誠摯期待您的再次光臨,祝您生活愉快!禮遇優品經理陳芷珊 謹啟
Anonymous User
Premier King Room
Date of stay: Apr 2026
Family
9 reviews
8.7/10
Very good
Posted on May 27, 2026
This hotel is incredibly grand and the property itself is excellent, but surprisingly, the service was completely out of line with what you'd expect from a luxury hotel in Macau. At check-in, the front desk staff didn't even offer a basic greeting, and the breakfast restaurant's service was even more underwhelming. It left a lasting impression, but not in a good way, as it felt totally mismatched with the hotel's caliber.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住我們酒店,並坦誠地分享了您的入住體驗。得知酒店的硬件設施得到了您的認可,我們感到十分欣慰。但對於您在辦理入住及早餐用餐時所遇到的服務問題,我們深表歉意。作為一家高端奢華酒店,未能為您提供應有的熱情問候與優質服務,這確實不符合我們的標準。我們已經將您的反饋立即轉達給前台和餐飲部的主管。團隊將針對員工的禮儀培訓與服務細節進行嚴格審查與整改,確保每位員工都能展現出高水準的專業素養。您的意見對我們至關重要,感謝您幫助我們發現不足。衷心希望您能給予我們一次改進的機會,期待在不久的將來能為您帶來真正匹配我們品牌標準的完美體驗。祝您生活愉快!禮遇優品經理陳芷珊 謹啟
Guest User
Premier King Room
Date of stay: Mar 2026
Family
1 reviews
9.0/10
Great
Posted on May 3, 2026
Not sure if the breakfast cost change by dates, I was charged 680MOP per person which was quite different from what was listed
Response from Property: Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for any confusion regarding the breakfast charges during your visit. To help us investigate this further and ensure the billing was accurate, could you please provide your room number or booking details? We would like to clarify the reason of MOP 680 charge.We value your patronage and look forward to resolving this matter for you quickly.Yours sincerely,Suzanne ChanManager, Service Quality
Youyouyouyou
Premier King Room
Date of stay: Mar 2026
Family
24 reviews
10/10
Outstanding
Posted on May 1, 2026
Stayed for two nights with my child, and it was simply perfect. First off, the design is stunning; the hotel is so beautiful. The room was spacious and very clean. Fresh fruit was provided daily, and the mini-bar was free and fully stocked – we couldn't even finish everything. The turndown service each night was also excellent. Breakfast was a set menu delivered to the room, more than enough, with both Western and Chinese options available. The hotel is also very close to the airport, just a 5-minute taxi ride. All in all, extremely satisfied!
Original TextTranslated by Google
Response from Property: 尊敬的Youyouyouyou,非常感謝您選擇帶孩子入住我們酒店,並分享了這麼詳細的入住感受!看到‘簡直完美’四個字,我們整個團隊都感到無比開心。我們很高興設計風格能得到您的認可,也希望豐富的免費迷你吧和精緻的入户早餐能為您和孩子的旅程增添一份便利與驚喜。我們的初衷就是想讓每位像您一樣帶娃旅行的家長都能住得舒心、省心。感謝您對衞生和夜床服務的肯定。期待在不久的將來,能再次為您和家人提供家一般温暖的服務!禮遇優品經理陳芷珊 謹啟
Anonymous User
Premier Two Double Room
Date of stay: Mar 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on May 30, 2026
An excellent stay! The room was very spacious and located on a high floor, with a fantastic artistic design. The front desk staff were also very friendly. The hotel's location is great, making it convenient to get anywhere.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您分享如此棒的住宿體驗!得知您喜歡我們高樓層的寬敞客房、極具藝術感的設計,以及便利的地理位置,我們感到萬分榮幸。團隊一向致力於提供親切友善的服務,您的肯定對前台同仁是莫大的鼓勵。衷心期待您的再次光臨,祝您旅程愉快!禮遇優品經理陳芷珊 謹啟
Ingridxoxoxo
Premier King Room
Date of stay: Mar 2026
Couple
6 reviews
10/10
Outstanding
Posted on Apr 29, 2026
We had an excellent stay at Morpheus! Absolutely gorgeous and perfect, from staff to room and plenty of amenities.
Response from Property: Dear Ingridxoxoxo,Thank you so much for your wonderful review!We are thrilled to hear that you had an "excellent stay" at Morpheus. It is a pleasure to know that everything from our dedicated staff to the room design and amenities met your expectations for perfection. Our team strives to create a truly seamless and stunning environment for our guests, and your kind words are the best reward we could receive.We look forward to welcoming you back to Morpheus for another gorgeous stay in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Guest User
Premier King Room
Date of stay: Mar 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Apr 22, 2026
Genuinely the best hotel that I’ve stayed at, the service they provide is consistently top notch. They truly make you feel comfortable and assisted through your whole stay. I had went there to celebrate my birthday, they provided wine, cake, decor and the nicest view! The staff in the pool are also amazing. I enjoyed my stay so much, money truly well spent andwill be coming again!!
Response from Property: Dear Guest,Thank you so much for your heartfelt review! We are truly honored to be the best hotel you have stayed at, and we are delighted that our team provided consistently top-notch service and made you feel comfortable and well looked after throughout your entire stay.It means a lot to hear that we helped make your birthday celebration special—thank you for sharing that you enjoyed the wine, cake, decor, and the beautiful view. We will also be sure to pass along your compliments to the pool team, as they’ll be thrilled to know you had such a great experience.We are very glad you felt your money was well spent, and we can’t wait to welcome you back again soon!Yours sincerely,Suzanne ChanManager, Service Quality
Guest User
Premier King Room
Date of stay: Mar 2026
Travelling with friends
29 reviews
10/10
Outstanding
Posted on Apr 27, 2026
I communicated with Trip.com customer service in advance, and they thoughtfully prepared a birthday cake and decorations. The hotel environment and design are impeccable, and being right above COD makes shopping incredibly convenient.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience! We are delighted to know that you enjoyed the birthday cake and decorations prepared in advance, and we are also pleased that you appreciated the hotel's ambiance and design. We also appreciate your mention of the COD location downstairs, which certainly makes travel and shopping more convenient. We look forward to providing you with warm and thoughtful service on your next visit. Happy Birthday and have a pleasant journey! Sincerely, Chen Zhishan, Privilege Manager