Studio City- Epic Tower

Really liked the modern facilities and amenities. There were welcome snacks and a snack bar that was refilled daily. The toiletries were thoughtfully selected and comprehensive, and even included a Dyson hairdryer. The bathroom was particularly spacious and bright, with a very large bathtub. Housekeeping was also very thorough. There's a supermarket downstairs, which makes shopping incredibly convenient! I would definitely love to stay here again if I have the chance!

My stay at Yingsing Hotel was absolutely fantastic! 👍 After exiting the gate, I took a car directly to the hotel, passing by the entertainment complex, Galaxy Macau, StarWorld Hotel, and finally arriving at Yingsing Hotel and W Hotel. The hotel is separate from the entertainment venues, making it very quiet. The room was spacious, with the bathroom and bedroom separated, and there was a bathtub for soaking. The complimentary and paid snacks, drinks, and fruits were clearly laid out, and refills were prompt. Turndown service was provided on both nights, and I received a lovely keychain and L'Occitane face mask as gifts. The hotel is very high-tech; all room amenities can be operated via a tablet, which is incredibly convenient. There are many dining options within the hotel, such as Hua Ren Bing Shi, Chen Ji Bing Shi, and McDonald's – whatever you crave, you can find it. I also explored the entertainment complex and got a free matcha bubble tea. I highly recommend staying here!

The room was great and the location was very convenient. All the facilities in the room were spotless, and I had a very comfortable stay. The hotel service was excellent; they helped with luggage, and the minibar had plenty of free snacks and drinks. I'll definitely choose Yinxinghui again next time.

The hotel is new and very comfortable. We booked a twin suite that came with a large tent for the kids. You can control the lighting and temperature using a tablet, and the concierge service via phone was excellent. The mini-bar is fully stocked with free drinks and snacks, replenished daily. Donki on the first floor is great for browsing, and the water park is just across from Donki, accessible by elevator. The hotel is also connected to the light rail, making transportation convenient. Breakfast was fantastic too! Highly recommend for families with children.

I’ve stayed at several hotels in Macau with butler service before, and this time I chose a suite at Studio City's Celebrity Tower specifically because of their advertised butler service. I even paid a premium and opted for a non-basic suite type, hoping for a superior experience. To be frank, the initial check-in experience was somewhat disappointing. First, the positives: - The hotel's facilities are very new, and even the toilets are smart bidets. - The instant noodles, Ferrero Rocher chocolates, and almond cookies in the mini-bar are all complimentary. - The hotel pool and changing rooms have long opening hours (until 11 PM) and are well-equipped, which is a definite plus. - Additionally, the hotel is very close to the City of Dreams Water Park, and guests get a 20% discount on water park tickets with their room card. On the downside, the team's performance was inconsistent, and some staff members seemed insufficiently trained, leading to service that didn't meet expectations. For example: - When I called the butler hotline to request luggage unpacking, a basic hotel butler service, the operator didn't even know what it was and required multiple explanations. - The hotel's welcome amenity was fruit, including watermelon. When I asked the butler to cut it for me to enjoy, I was told there would be an additional charge based on the weight of the fruit. To offer fruit as a gift but then quibble and charge for basic assistance in consuming it, using such a rigid and petty billing logic, is simply absurd and completely inconsistent with the definition of five-star hotel butler service. - The butler service felt formal and superficial, lacking a personalized or thoughtful touch. For instance, before checking in, I had detailed all my itinerary and requests for butler assistance via email, and had even used the butler team to book a buffet dinner at the Spotlight Restaurant. However, during my stay, I found that many frontline butlers hadn't done their homework; none of them knew my itinerary, and even for the restaurant booking arranged through them, the butler was unaware, requiring subsequent re-confirmation. This made me question if the butler service was merely a name with no substance. - There was an issue with the room bill, as I was overcharged for in-room dining that should not have been charged. This required rectifying with the front desk afterwards... Fortunately, after I raised these issues, the service did improve. I'd like to specifically commend Russell and Yorkin from the butler team. Both were diligent in their work, made an effort to listen to guest needs, and tried their best to satisfy me, attempting to salvage the team's reputation. It was precisely because of their performance that my impression of the butler service slightly improved by the time I left the hotel, and it made me feel that I could give Studio City another chance and consider staying at Celebrity Tower again next time. Otherwise, this paid suite experience would have been an absolute disaster. Additionally, their butler hotline doesn't offer WhatsApp or WeChat contact numbers for guests. All service requests generally have to be made by calling from the room phone, which is very inconvenient. I hope that next time I stay, they can learn from other five-star hotels in Macau and provide WhatsApp or WeChat options for guest communication.

The room was new and the scent was very calming, giving a really comfortable vibe. I read reviews about great service before arriving, and my stay definitely confirmed that. However, I initially thought the suite had a separate room and living area, but it didn't when I got in, which was a bit of a surprise. Everything else was great though! I'd choose Yingxinghui again if I have the chance!

Extremely satisfied with our stay! The room was cleaned twice daily, which our kids loved. The facilities are brand new, and the service is thoughtful and meticulous. The complimentary snacks and fruit were replenished quickly and were delicious. It's super convenient, just a few minutes' walk to the water park, and there's a great variety of food options right below the hotel!

Having stayed at Galaxy, Andaz, Venetian, and Ritz-Carlton, I have to say that Hotel Moxy is the absolute best for traveling with kids. The transportation is incredibly convenient; the shuttle bus terminal is right downstairs, and it connects to the light rail station, making it easy to get anywhere. If I had to pick a flaw, it would be that you need an elevator to get in and out of the Lotus Light Rail Station from the hotel, and the existing escalator is very unsafe when you're carrying luggage. The entire hotel staff is super enthusiastic and incredibly nice, always willing to help with anything, even assisting with food deliveries. Their service is so thoughtful, I don't even know how else to praise them! Be sure to try the preserved egg and lean pork congee at Moxy's breakfast; it's not available every day, but it's truly delicious with crispy fried dough sticks.

✅ New rooms ✅ Hotel quality ✅ Sense of luxury and quietness ✅ Great staycation experience ✅ Perfect for couples EPIC TOWER is practically the best choice in Macau right now.