Pyramisa Hotel Luxor

The room facing the Nile had a fantastic view, but the facilities were extremely old. The air conditioning unit was humming loudly. The service was okay, but very inefficient. There were quite a few Chinese tourists.

This was by far the worst hotel of my trip to Egypt. I can overlook the old, unclean rooms, but the city view rooms are absolutely uninhabitable. At night, there's constant noise, over 100 decibels, from motorcycles and various other disturbances, making it impossible to sleep. When I complained in the afternoon, saying I couldn't sleep in such a room, the front desk staff retorted, "You booked this room yourself, not me," with a really rude attitude. If it's so noisy, would anyone book it? It's absolutely outrageous. And Trip.com is doing nothing about it. I saw so many bad reviews, shouldn't it be delisted? I couldn't even reach a Trip.com customer service representative. Given how terrible the city view is, shouldn't there be a note about it? It's disgusting. If you absolutely have to stay at this hotel, choose a non-city view room; the river-facing rooms overlooking the Nile are fine and quiet.

Let's start with the positives: The environment is excellent, right by the Nile River. The swimming pool is large, with two sections offering spacious surroundings. It's very close to the city center, just a 1 km carriage ride away. Most rooms seem to offer direct or partial views of the Nile. We initially had a triple room, then switched to a junior suite with two balconies. The staff were very genuine and keen to make us feel welcome. The transportation department in the lobby was very responsible. The hotel restaurant staff even remembered us and frequently greeted us. The hotel restaurant has ample space, so it never feels crowded. We ate at the Italian restaurant twice and were able to order some Chinese dishes from the adjacent bar, which was a nice touch. The ambiance was great, the prices fair, and the food delicious. The hot water in the room was plentiful, making for a comfortable shower. Now for the drawbacks: The room facilities are noticeably outdated and in urgent need of an upgrade. Upon check-in, it was a bit off-putting, but I gradually understood after adjusting my mindset. I completely forgot about the soaring prices. I noticed a row of white buildings at the hotel that were almost renovated, which should be nice in the future. When checking out, the front desk asked for my feedback, and I told them exactly this. Overall, Luxor tourism is recovering, and I hope more investment comes in.