1. The hotel's location is incredibly inconvenient, right inside the ancient city. Every ride-sharing driver refused to go in, so each time we had to drag our heavy luggage for about 200-300 meters. When we brought this up to the hotel, they just said to tell the drivers to go in. The problem is, the drivers wouldn't agree! Isn't this something the hotel should resolve instead of constantly pushing the responsibility onto the guests?
2. Service was practically non-existent. They even forgot to give us our complimentary gift when we checked out. The front desk was often unstaffed...
3. There's no elevator! It's 2026, and this guesthouse still doesn't have an elevator. With so much luggage, we were assigned a room on the second floor...
4. The second-floor room didn't have a ceiling, just a wooden roof covered in cobwebs 😅😅. Plus, the driver told me he absolutely wouldn't risk driving in. He said it still gets blocked at night because cars are often parked on both sides of the road! How do they expect ride-sharing drivers to agree to that? Taxis refused even more vehemently. I will never stay at this place again!!!
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