Verified traveler
January 1, 2024
I checked in after 10:00 pm, and the gentleman at the front desk was great to work with. However, once I was in my room, it smelled as if a chain smoker occupied it before me, even though a sign in the room clearly said, "This is a NON-SMOKING room."
I tried calling the front desk to let them know, but the phone in the room didn't work. I was too tired to report the odor in person, so I dealt with it.
The following morning, I tried reporting the odor in person at the front desk, but no one was there, and no one answered the bell despite my ringing it multiple times and waiting several minutes for someone to show up.
So, to summarize...
I give the night staff high marks.
The room was clean, but the lingering smoke odor was awful.
I have no idea where the morning staff were, but one would think that someone would be available to answer guest questions.