Nanhu Bailuyuan Hotel

First of all, it is stated that the bad reviews are for the hotel operation team. The problems in the service are not the personal problems of the waiters, but the problems of the hotel management. As a nearby city around Hefei, Lu'an is more than an hour's drive away. A garden-style resort hotel is a very good choice for weekend leisure and vacation. It can be seen that the initial positioning and concept of the hotel are good, but the actual operation is not satisfactory. In terms of hardware, the gardens in the public areas of the hotel, including outdoor seating facilities, water areas and lights, can only be seen from a distance but not up close, lacking the maintenance and cleaning of public landscapes. The landscape of the hotel can only be seen in an area at the entrance of the hotel lobby. There is no walking belt along the lake, and the reeds and ****s are towering. There is a serious problem with the sanitation in the room. The designated parent-child room has rice and unidentified hair on the floor mat in the parent-child area. The most outrageous thing is that there is a gray child's slipper that has been worn under the small slide. In the sink area, the faucet is too short. Once you wash your hands, the sink will accumulate water, which is very unhygienic. There are not enough supplies in the room. There is no handbag. Ask for it at the front desk. The side of the handbag given by the front desk is glued, indicating that the quality is not good, and the corresponding supplier should be replaced. In addition, when checking out, the waiter asked if there was any consumption, which was surprising. Except for tea bags and coffee, there were no paid drinks in the room, indicating that the service operation was not standardized, and there was no supervision and management of the service. For dinner in the hotel's Chinese restaurant, the waiters were enthusiastic and active. Problems with the TV and remote control in the private room were actively coordinated and resolved, but the service staff was seriously insufficient, and the service process and quality were seriously affected. I was in a hurry when I paid the bill, and I didn’t take the initiative to provide the bill. The private room and the fee were wrong. I got the bill after being reminded. , the room fee is 857, so I can't pay the bill. This is to say that the deposit at the front desk when you check in is usually 1,000 or 2,000 deposits, and it is strange to charge 1,300. The same is true for check-out. I have given the deposit slip and the room card, and told me that I can leave. That is to say, the cash deposit I paid will not be given to me. After being reminded, I was in a hurry again. The deposit was deducted from the room fee and the change was stuffed in my hand. I should provide an envelope and a check-out bill. Isn’t this a standard operating procedure? I hope the hotel operation team will sort out the existing problems. Again, it is not a personal problem of the waiters, and the service attitude is good and they are actively coordinating to solve it. It is really a problem of operation management. It is recommended to go to Pingtian Peninsula Hotel and Huainan Guest House learn it. Overall improvement in facilities, sanitation, environment and standard service process management.

After the Mid-Autumn Festival, I took my older parents to stay for two nights. The hotel kindly prepared a wheelchair, and the staff helped push the wheelchair to the room. The breakfast is very rich and the garden view is beautiful, consider recommending it to friends

The hotel environment is very good, the natural Internet cafe, the front desk service is very attentive, and the children’s souvenirs are also given, especially for children’s slippers and toothbrushes. The children like it very much. The indoor swimming pool is large and the family is very satisfied. It is absolutely five-star praise. Will definitely come again this time, I highly recommend it!

性價比超高的酒店，這個價格住到這個景色簡直了，除了陽台外面沒有海，跟外面的大牌海景酒店差不多。服務超級棒，房間訂的午餐，圖個環境。家門口的度假風酒店。價格太划算了❤️這在外面至少得2K+才能有這樣的房間，餐廳環境也不錯👌

六安南湖白鷺園酒店地處荒郊野外，周邊三公里內無人無小超市無飯店。 酒店豪華，設施和房間無可挑剔。但客人也較少。酒店餐廳不太考慮住店客人方便用餐，都是大份，一兩位住店客人幾乎無法點菜。[捂臉][捂臉][捂臉]

園林景觀很美，服務人員熱情，早餐豐盛，中餐廳菜品特色美食多。前台入住時瞭解到我們是第一次過來，還主動免費給我們升級了湖景別墅，家人入住都非常滿意。

賓至如歸，體檢感滿分，性價比超高，五星好評。前台服務真的很好，春節回家過路來回住了兩次，各種設施很舒服，衞生很乾凈，娃很喜歡小童房，第二次沒訂到家庭房後來有房了還給免費升級了，下次一定還來。

酒店很大，景色很美，客房舒適又乾淨，服務也很熱情，尤其是前台小趙，縱使窗外夜色降臨，寒風呼嘯，冬雨朦朧，有求並應的服務也能驅散這冬日的寒冷。很久未回老家，甚是滿意，希望再接再厲，把這樣好的服務保持下去！