Guest User
January 14, 2024
I had the unfortunate experience of staying at Belfry Spa and Hotel, and I must say, it was far from the luxurious 5-star experience I was expecting. My disappointment stemmed from the limited spa facilities for parents, the freezing cold pool temperature, and the unprofessional behavior of the staff. Firstly, as a parent, I was looking forward to enjoying the spa facilities while my children and partner were occupied. However, to my dismay, during the designated children hours, all other facilities were closed. This meant that I was unable to utilize any of the amenities that I had paid for, despite the hefty price tag associated with this supposedly high-end hotel. Furthermore, the advertised pool temperature for kids was a warm 31 degrees. However, upon arrival, I was shocked to find that the pool water was freezing cold, measuring only in the low to mid 20s. This made it impossible for my children to use the pool, and it was a clear misrepresentation of the facilities. To add insult to injury, the staff's behavior was far from professional. While the hosts at reception during the evening were lovely and pleasant, my encounter with a staff member in the morning of January 14th was appalling. As I tried to explain the issues I had encountered with paying for facilities I couldn't use, she continuously spoke over me, displaying a complete lack of respect. In a final act of rudeness, she abruptly asked me, "Are you finished?" This kind of behavior is simply unacceptable at a supposed 5-star hotel. In conclusion, my experience at Belfry Spa and Hotel was extremely disappointing. The limited spa facilities for parents, the freezing cold pool temperature, and the unprofessional behavior of the staff all contributed to a stay that was far from the luxurious and relaxing experience I had anticipated. I cannot recommend this hotel to anyone.