Guest User
February 2, 2024
Overall it would've been fine, there were lots of plus points like the food was tasty but for the price there were bits that let it down. I shared the below feedback with the pub directly and with the Chestnut group and got no response. I understand things can get missed, but when raised it wouldn't take much to reply and apologise and try and make it right. Real shame as I was excited to try some of their other venues, but as the management clearly don't care I won't be. 1) We booked the romantic package, which included dinner, a night stays, breakfast, bottle of fizz and chocolates (supposedly). On booking, it said 'a bottle of bubbly waits for you in your newly refurbished bedroom' and also said a Tosier chocolate treat was included. There was nothing in the room when we arrived, we had to ask for the bubbly, then it was added to our bill and we had to ask for it to be removed. Not the end of the world but nicer to not have to ask, somewhat spoils the 'specialness' of it. We also never got the chocolate treat. 2) We stayed in room 2, it was impossible to only have the lamps on. You could either have main, very bright lights on or main lights PLUS lamps, but you couldn't just have lamps. This seemed a very strange set-up. There was a dimmer in the bedroom which in theory meant you didn't have bright lights but the lights flickered when lowered so really it was super bright light or darkness as the two options. 3) I would have mentioned all this on checkout but wasn't asked how the stay was. I don't think I've checked out of somewhere without having been asked if everything was ok.