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5 star

Royal Lancaster London
4.7/5152 Reviews

Royal Lancaster London

Hyde Park London|0.85km from Serpentine Gallery
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Reviews for London Hotels

Searching for hotels near Serpentine Gallery? Compare room rates and reviews to find your ideal stay.
Bulgari Hotel London
4.6/561 Reviews
Hyde Park
Outstanding service,attention to detail,and a stunning hotel.recommendation for stay in london
Astor Hyde Park Hostel
4.2/563 Reviews
Hyde Park
The staff was very nice and the whole place was full of young people. It definitely is a youth hostel and the place isn’t as big as other ones so it’s not super loud. Although the stairs are a little loud so that might wake you up. We stayed in a private room with bunk beds and they gave you towels and the shower was pretty good. The room was small as to be expected but it definitely wasn’t worth $180 a night when you could just pay for a bigger hotel room. The location was nice right by Hyde park and some free museums.
The Gore London - Starhotels Collezione
4.1/5101 Reviews
Hyde Park
The Gore is fantastic. The rooms were spacious and quiet, with comfortable beds and great showers. The staff was helpful, the breakfasts were delicious, and the library is gorgeous. The location is great, too, with access to the Underground, Hyde Park, pretty residential streets, and some great restaurants on Gloucester Road (we liked Memories of India and Da Mario). I hope to stay there again soon!
Princes Gardens
3.7/522 Reviews
Hyde Park
The location of the hotel is good, there are museums and Hyde Park around. It's just that the shower mixing valve is not working and the water is not hot enough.
Queensgate Court
4.2/510 Reviews
Hyde Park
Fantastic ground floor apartment 1A . Small kitchen and seating area , mezzanine floor with a large double bed , seperate bathroom and shower . Very clean , super friendly and helpful lady on reception . There is car parking on the main road for 4 hours , but if you go down Queensgate to Harrington road , and use Kensington parking centre we got 24 hours for £60 . Ideal for Albert Hall , Natural history and Hyde Park , would absolutely stay here again . Word of warning though if you are tall like me mind your head , the ceiling is very low on the Mezzanine! Dave and Lisa Mather
Cheval Thorney Court at Hyde Park
4.8/556 Reviews
Hyde Park
First of all, this hotel occupies an excellent geographical location. Hyde Park is across the road and Kensington Palace is 500 meters away. Wrap yourself in a dressing gown and go downstairs to feed the pigeons and swans. Squirrels and seagulls are not afraid of people. The hotel's suites are Among a bunch of old shabby hotels in London, it stands out from the crowd and offers excellent value for money. The hotel is only a 5-minute walk from Kensington High Street. It is very convenient for eating, drinking, coffee and shopping. The most important thing is that the hotel is located in the area with the best security in London. You can also go out for a walk safely at night.

Frequently Asked Questions

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An Introduction to London: UK's Vibrant Capital

London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

Navigating Your Way to London

Most international visitors arrive via London's key airports - Heathrow, Gatwick, or Stansted. From there, trains, buses, or taxis offer convenient travel into the city. If you're not a UK citizen, it's essential to check visa requirements ahead of your trip.

While the British Pound is the official currency, most places accept major credit cards. English is the widely spoken language in London, although you'll likely hear a diverse array of languages due to the city's multicultural nature. Remember to respect local customs, such as queuing in an orderly manner, a practice taken seriously by Londoners!

London's Premier Attractions

From the majestic Buckingham Palace and the historic Tower of London to the dynamic modern art at Tate Modern, London's attractions cater to every interest. For breathtaking views of the city, the London Eye is a must-visit. Explore the British Museum, stroll through Hyde Park, or catch a show in the West End for an unforgettable London experience.

When to Visit: London's Weather and Packing Tip

London experiences a temperate maritime climate. Summers (June to August) can be warm with temperatures in London reaching up to 73°F (23°C), while winters (December to February) are generally cold and damp. The city is known for its unpredictable weather, so packing layers and a waterproof jacket is recommended. The best times to visit London are during spring (April to June) and fall (September to November) when the weather is mild and the parks are in full bloom.

Choosing Your Accommodation in London

For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

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