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Crowne Plaza London Heathrow T4, an IHG Hotel
4.5/5199 Reviews

Crowne Plaza London Heathrow T4, an IHG Hotel

Heathrow Hillingdon|1.44km from London Heathrow Airport
Overall, room size good, clean and reasonably comfortable. Location for airport users decent. However, service leaves much to be desired. I understand there are 4 star hotels (e.g. Novotel on Stevens in Singapore is an example of how good things could be) and '4 star hotels' (e.g. like the Crowne Plaza in question) and thus I wasn't expecting the service level of a Sofitel or Marriott but I was still surprised at how bad things were. List form given there were multiple (admittedly small with the exception of point 2) aggravating issues: 1. A staff member stood and watched as I struggled with bags upon getting out of the car. A friendly nod, but no help. 2. The receptionist was particularly dire. She saw my travel rucksack, decided I was apparently a only a poor backpacker and possibly not deserving of respect, and treated me as such. I would like to apologise on record here for encroaching upon her time. Given this is only the Crowne Plaza I wasn't expecting anything fawning or particularly deferential, but the overt disdain and hostility was particularly evident. Even if I were a backpacker, I still deserved basic respect as a human being. It would be more prudent for the staff to understand that should they want to act like they are entitled to a certain level of customer, the product on offer should probably match that expectation in the first place. 3. No soap. No shampoo. Just empty bottles. 4. Biscuit wrappers strewn on the floor of the lift. 5. I called down for help with the bags upon my departure. The staff member who came up had no trolley. It had to be explained to him that perhaps a trolley would be helpful. So he sauntered slowly down to get it. Meanwhile, my taxi was waiting. Waiting. A little common sense may have been ideal there. I don't usually write reviews and in fact usually read them with a raised eye-brow, as I think a lot of people tend to expect six star service on a two star price point, and I also have a significant amount of sympathy for public-facing workers, given how entitled and plainly lacking in common sense so many customers seem to be. Despite this, my experience at this hotel was simply so poor that I just had to do something - and writing a review is probably healthier than dressing down that receptionist, which was what I truly wanted to do.

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Reviews for London Hotels

Searching for hotels near London Heathrow Airport? Compare room rates and reviews to find your ideal stay.
Apple House Guesthouse Heathrow Airport
3.4/544 Reviews
Heathrow
Booked two rooms for a one night stay as this place is near to the viewing area at Heathrow airport. Unfortunately neither of us slept much due to poor quality matresses and thin curtains letting the light in. Also the walls are paper thin so you can hear everthing from the next room. The man that checked us in did not speak much english and seemed in a rush to get away. My room seemed clean but my friends was not, hairs and stuff in the bed. The tray with tea and coffee had no milk and the kettle was very dirty. One sachet of coffee was provided but this was a 3in1 which contained sugar. Plenty of tea bags, a few sugar sachets but no use without milk. We arrived too late to do much about any of the complaints and the man did not seem to speak english anyway, and we left at 0600 and there was no one around. On the plus side both rooms had a fan provided. My view, pay a little extra and stay elsewhere.
Hilton Garden Inn London Heathrow Terminal 2 and 3
4.4/5304 Reviews
Heathrow
Front Desk services required improvements- Location wise is great, just 1-minute walk away from London Heathrow T2; u can access directly through the same level of the Arrival Hall through the sheltered multi-storey car park. If u can come from London’s metro, walk across the bus lanes but do watch out the direction because limited signs available. The front desk services sucks, they basically like a bunch of standing brochures repeating the sentences; without even care of what the guests said. They just wanna check in the guests at soonest possible speed. The room and linens are clean, good for an overnight stay
Aerotel London Heathrow, Terminal 2 & Terminal 3
3.9/5125 Reviews
Heathrow
1. For passengers who depart early or arrive late at T3, the location is unparalleled and convenient. It is really great to be able to take a shower and sleep after getting off the plane and entering customs; 2. There are no other problems with the room except that it is a little small. It is clean and tidy. , The decoration is elegant and simple, and it is very comfortable to sleep; 3. The breakfast is not very good, one horn, one muffin, a small box of fruit and a box of yogurt. Sandwiches require an additional 5 pounds, which is very stingy; 4. It is not very convenient to rent a car and return it. The next day I went to t2 to pick up the car. When I drove back to pick up my luggage, I could only park at t3 shortstay. There was no way to park in front of the hotel to pick up my luggage. It was either a bus lane or a taxi lane.
Leonardo London Heathrow Airport
4.4/5224 Reviews
Heathrow
The location of the place is really good like 10 minutes from the airport, very convenient, check in was really fast and staff seemed nice the room was okay did find some stains on one of the cushions which wasn't great and the remote was dirty too.The bed was fine and comfy enough but could hear the person next door very clearly which was the best too. The bathroom was nice and clean with shower being good too, so overall I say it's good enough but only if you can find a cheap price for it.
Renaissance London Heathrow Hotel
4.5/580 Reviews
Heathrow
As many times before generally good Only observations are bar service can be pretty slow and had issues with the bill at checkout but was sorted
Radisson Red Hotel London Heathrow
4/5117 Reviews
Heathrow
After a 15 hour flight, the Radisson Red hotel was the perfect place to relax. The rooms were large and the bed was the most comfortable I have ever slept in. We enjoyed the classy decor and the yummy selection at breakfast too!

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Hotels Quick Overview

Number of Hotels39,495
Number of Reviews111,196
Lowest PriceS$ 73
Highest PriceS$ 3,143
Average Price (Weekdays)S$ 474
Average Price (Weekends)S$ 505

More about London Heathrow Airport, London

An Introduction to London: UK's Vibrant Capital

London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

Navigating Your Way to London

Most international visitors arrive via London's key airports - Heathrow, Gatwick, or Stansted. From there, trains, buses, or taxis offer convenient travel into the city. If you're not a UK citizen, it's essential to check visa requirements ahead of your trip.

While the British Pound is the official currency, most places accept major credit cards. English is the widely spoken language in London, although you'll likely hear a diverse array of languages due to the city's multicultural nature. Remember to respect local customs, such as queuing in an orderly manner, a practice taken seriously by Londoners!

London's Premier Attractions

From the majestic Buckingham Palace and the historic Tower of London to the dynamic modern art at Tate Modern, London's attractions cater to every interest. For breathtaking views of the city, the London Eye is a must-visit. Explore the British Museum, stroll through Hyde Park, or catch a show in the West End for an unforgettable London experience.

When to Visit: London's Weather and Packing Tip

London experiences a temperate maritime climate. Summers (June to August) can be warm with temperatures in London reaching up to 73°F (23°C), while winters (December to February) are generally cold and damp. The city is known for its unpredictable weather, so packing layers and a waterproof jacket is recommended. The best times to visit London are during spring (April to June) and fall (September to November) when the weather is mild and the parks are in full bloom.

Choosing Your Accommodation in London

For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

Why Choose Trip.com

With Trip.com, planning your London trip is hassle-free. We offer an extensive selection of flights and accommodations to match your preferences and budget. Plus, with every booking, you earn Trip Coins, our loyalty reward, which can be redeemed for attractive discounts on future travels. So, whether you're off to witness the Changing the Guard ceremony or to enjoy a traditional afternoon tea, let Trip.com guide your London adventure for an unforgettable experience!

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