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5 star

Royal Lancaster London
4.7/5152 Reviews

Royal Lancaster London

Hyde Park London|0.65km from Kensington Gardens
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Reviews for London Hotels

Searching for hotels near Kensington Gardens? Compare room rates and reviews to find your ideal stay.
The Columbia
3.6/5102 Reviews
Hyde Park
If you’re a fan of avocado bathroom suites then you’re in luck! Staff are friendly and helpful. Post Duran Duran gig they served us at the bar until we went to bed at 2am… really nice vibe although my room suffered from outside traffic noise.
Lancaster Gate Hotel
4.1/547 Reviews
Hyde Park
Good location near tube. This hotel is spotless and this is very important for me. The sink in the bathroom was leaking and the room was very cold, it was very cold weather for March but no heating in the room, only the bathroom. There was a new cashier system in place and the staff were struggling to get used to it, very long wait for drinks etc because of this. This is my second time staying here. It is a good base for London. Breakfast was ok.
Corus Hyde Park Hotel
3.8/567 Reviews
Hyde Park
This hotel is located in the best location, right cross the road from the beautiful Hyde Park with a lot of cute little squirrels jumping around. 🤗 It’s also very close to Lancaster Gate underground station however the station was temporarily closed during our stay, we had to get off in either Queens Way or the famous Paddington Station 🐻, both are within 10 minutes walk. It’s a beautiful and safe neighbourhood with a lot of nice restaurants, cafes, and convenience stores around. We enjoyed our stay very much and will definitely book again in the future if we come to visit London again. Thank you so much
Thistle London Hyde Park Kensington Gardens
3.9/5135 Reviews
Hyde Park
The online pictures and what you really get are different. Very tired worn out hotel and not cheap. Room fixtures and pictures, skirtings covered in dust - I could write my name on the mirror. Bath dirty and dust on shower rose. Had to ask twice to get them cleaned. Safe did not work as needed a service. Not fixed while we were there ( two nights). Had an iron but no ironing board. I got told why did I not ask for one? Well because everything else I asked about was not done first time and quite frankly I was worn out with it all. Staff could not guarantee laundry could be done in a day. Were unable and didn't care that they could not get us a taxi to get Heathrow express. we had to hail one down on Bayswater road. No security at all - any one can walk in at any time. The key cards fail constantly - apparently that was my fault as magnetic strip compromised by my phone - although in all the other hotels I stay in all over the world this never happens. Totally did not care about any concerns and were quick to blame me - customer service nil. Restaurant and bar staff friendly and did a good job.
Best Western Mornington Hotel London Hyde Park
3.8/5108 Reviews
Hyde Park
I have spent only one night at the hotel. Location is great very close to Hyde Park and Marble Arch which is idea for those looking something central. The structure seems old and some renovations are needed. The room was tight but it was fine for one night. I would encourage the staff to be more friendly and welcoming. Overall, it was okay.
Smart Hyde Park View Hostel
4.2/552 Reviews
Hyde Park
I stayed at the hostel for 3 nights and my experience was really nice. The stuff, the room and the breakfast were perfect! Everything was clean and also the staff always were cleaning. The location is the best, near Hyde Park and Nothing Hill and also near public transport. Thank you very much to be a great place during my visit to this beautiful city!! :)

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London, the capital city of the United Kingdom, is situated along the famous River Thames. Known for its iconic landmarks, diverse culture, and captivating history, London offers a myriad of experiences for every traveler. Here's a fun fact: London was the first city in the world to have an underground subway system, fondly known as 'the Tube'.

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London experiences a temperate maritime climate. Summers (June to August) can be warm with temperatures in London reaching up to 73°F (23°C), while winters (December to February) are generally cold and damp. The city is known for its unpredictable weather, so packing layers and a waterproof jacket is recommended. The best times to visit London are during spring (April to June) and fall (September to November) when the weather is mild and the parks are in full bloom.

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For those wishing to be in the heart of London's cultural scene, the Z Hotel Piccadilly is conveniently located near landmarks like Trafalgar Square and the National Gallery. For food enthusiasts, the stylish Ham Yard Hotel in Soho is surrounded by a plethora of eateries.

Budget-conscious travelers might find the YHA London St Pancras a viable option, while business travelers may opt for the convenience of the Hilton London Bankside, close to the business district. If you're seeking an Instagrammable stay, consider the artistically designed Mama Shelter London. For convenience to the airport, consider the Sofitel London Heathrow.

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