Hampton by Hilton London Excel

Hampton by Hilton London Excel Reviews

Hampton by Hilton London Excel

Dockside Rd, Newham, London, Greater London E16 2FQ, United KingdomSee Hotel Details
Hampton by Hilton London Excel
Hampton by Hilton London ExcelHampton by Hilton London ExcelHampton by Hilton London Excel
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Reviews from Real Guests

8.8/10
Very good
138 reviews
Verified reviews
Location8.8
Amenities8.4
Service8.9
Cleanliness9.1
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All reviews(138)
Positive reviews(132)
Reviews with photos/video(23)
Delicious breakfast(32)
Awesome rooms(30)
Awesome stay(25)
Great location(25)
Easy to get around(14)
Convenient location(14)
Large rooms(7)
Perfect for business trips(4)
Negative reviews(5)
Knight of old
Accessible Queen Room
Date of stay: Apr 2026
Solo traveller
30 reviews
8.5/10
Very good
Posted on May 7, 2026
Great location if you need to go to London city airport or work in EXCEL London, or even take an exam in the EXCEL centre. Would like to come back if needed.
Response from Property: Dear Guest, Thank you for your kind review. We’re delighted to hear that our location was convenient for your visit to London City Airport and ExCeL London. It’s wonderful to know you would consider staying with us again, and we look forward to welcoming you back whenever your travels bring you to the area. Kind Regards, Jyoti
Guest User
Queen Family Room
Date of stay: Mar 2026
Family
19 reviews
10/10
Outstanding
Posted on Apr 3, 2026
Decided to stay for one night last minute, right by the airport. The breakfast was quite good for the price, making it good value for money. The F&B staff were also excellent. The room wasn't small, but there was an older lady at the front desk who was very rude.
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Response from Property: Dear Guest, Thank you for your feedback. We're glad you enjoyed the breakfast and our F&B team, but we're very sorry about your front desk experience. This is not the level of service we expect, and we will address it with the team. We hope to welcome you again. Kind Regards, Jyoti
Sampson Duan
Accessible Queen Room
Date of stay: Feb 2026
Business traveller
3 reviews
9.0/10
Great
Posted on Mar 7, 2026
Very spacious room. Breakfast is ok just all the same everyday. No drinking bottle water is a bit pity.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the spacious room, and we appreciate your comments about the breakfast.Kind Regards,The Hampton Team
Bendilaohu
Twin Room
Date of stay: Nov 2025
Couple
256 reviews
10/10
Outstanding
Posted on Dec 24, 2025
The hotel is located near the convention center and has excellent facilities. The front desk staff are very welcoming. Breakfast can get a bit crowded. There's a parking lot nearby, and it's about a 5-minute walk to the light rail station. It's situated by the River Thames, directly across from the City Airport. The downside is there are no shops or supermarkets in the immediate vicinity, which is a bit inconvenient.
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Response from Property: Dear Bendilaohu,Thank you for sharing your experience, we are pleased to hear that we met your expectations and we look forward to your future visit to Hampton. Kind Regards,The Hampton by Hilton Team
Maxwell1492
Queen Room
Date of stay: Nov 2025
Business traveller
32 reviews
10/10
Outstanding
Posted on Mar 1, 2026
This was the only time I stayed in East London during my business trip to the city. Even though the hotel is located right near the airport, it was surprisingly quiet. There is a meeting room on the ground floor where I spent two hours working to avoid the London traffic congestion. The front desk staff were very welcoming and enthusiastic. As for the breakfast, it was pretty standard, but the dining area was quite lively with a great atmosphere.
Response from Property: Dear Guest, Thank you for your feedback. We’re glad you enjoyed the quiet location, welcoming front desk, and lively dining area. We appreciate your comments on the breakfast and hope to welcome you back on your next trip to London. Kind Regards, Jyoti
Anonymous User
Twin Room
Date of stay: Apr 2026
Business traveller
12 reviews
8.5/10
Very good
Posted on May 8, 2026
The room size is quite spacious compared to other hotels I've stayed at in London. The hotel offers paid parking, and the breakfast buffet is decent. The mattress is just right, not too soft and not too firm. However, bottled water is not provided in the room.
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Response from Property: Dear Guest, Thank you for sharing your feedback. We’re delighted to hear you enjoyed the spacious room, comfortable mattress, convenient parking, and our breakfast buffet. We also appreciate your comment regarding bottled water in the room, and we’ll certainly take it into consideration as we continue improving our guest experience. We hope to welcome you back again soon. Kind Regards, Jyoti
Guest User
Accessible Queen Room
Date of stay: Feb 2026
Couple
2 reviews
9.5/10
Amazing
Posted on Mar 30, 2026
I checked in at the Hampton Hotel on Friday night and had a fabulous stay. The hotel was very clean, and my room was spotless and comfortable. The breakfast was excellent, with a great variety of options to start the day. Overall, it was a wonderful experience, and I will definitely be visiting again.
Response from Property: Dear Guest, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at the Hampton Hotel and that everything—from your room to breakfast—met your expectations. We can’t wait to welcome you back on your next visit. Kind Regards, Jyoti
Guest User
Queen Family Room
Date of stay: Feb 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 15, 2026
Stayed over with my family for a dance event (MoveIt). Was a lovely modern hotel. So breakfast could’ve been a little bit better, but did the job to be honest. Nice and close to the London Excel about a five minute walk. No restaurants or shops nearby as it’s just near the Excel Overall, it was a good place to stay. A little note for people that people under the age of 18 will not be able to check in on their own and will get their hotel council automatically as I had a couple of friends who were in that situation. Checkout time is also 11 not 12 as we got told 12 by Trip.com
Response from Property: Dear Guest, Thank you for your detailed feedback. We’re delighted you enjoyed your stay and found the location convenient for your event at ExCeL. We appreciate your comments regarding breakfast and will certainly take them on board. We also apologise for any confusion around check-in age requirements and checkout time—your feedback helps us improve communication for future guests. We hope to welcome you and your family again soon. Kind Regards, Jyoti
Guest User
Accessible Twin Room
Date of stay: Feb 2026
Family
3 reviews
8.0/10
Very good
Posted on Mar 21, 2026
1st time booking due to our usual Hilton being fully booked, great check in the staff all super friendly, room was very clean , I didn't sleep very well , I wouldn't book again purely for that reason ,but the staff were great super helpful and friendly , clean room spacious , good shower ok breakfast which i will add was included in the price , I would say this is perfect for families
Response from Property: Dear Guest,Thank you for your feedback! We’re really glad you enjoyed the friendly staff, clean and spacious room, and included breakfast. We’re sorry to hear you didn’t sleep well, but we appreciate your comments and are happy you’d recommend us for families.Kind Regards,The Hampton Team
Guest User
Accessible Twin Room
Date of stay: Feb 2026
Business traveller
19 reviews
8.5/10
Very good
Posted on Mar 17, 2026
Booked this for a colleague. The price was exorbitant during the exhibition. From the pictures, it looks like a typical budget hotel in China.
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Response from Property: Dear Guest,Thank you for your feedback. We hope we can welcome you again soon.Kind Regards,The Hampton Team
Mark Cherryholme
Queen Family Room
Date of stay: Jan 2026
Family
1 reviews
8.5/10
Very good
Posted on Feb 20, 2026
2 minute walk from DLR station, short commute into central London and all attractions. The room was fine for the price, clean and all amenities you would need. No fridge but the reception staff put my son's cold things in the fridge behind the counter for me. The reception and breakfast staff are all amazingly friendly and helpful. Breakfast choice and quality was ideal. Cleaner a bit pushy and not shy to beg for a tip several times.
Response from Property: Dear Mark, Thank you for your review. We’re glad you enjoyed our convenient location, clean rooms, and friendly staff, as well as the breakfast selection. We appreciate your feedback regarding housekeeping and will take it on board to improve the guest experience. Kind Regards, Jyoti
Guest User
Queen Family Room
Date of stay: Jan 2026
Family
3 reviews
8.0/10
Very good
Posted on Apr 13, 2026
I recently stayed at Hampton by Hilton and had a very enjoyable experience from start to finish. The hotel was clean, modern and well maintained, with a welcoming atmosphere as soon as I arrived. Check in was smooth and the staff were friendly, professional and always happy to help with any questions. The room was comfortable and quiet, with everything I needed for a relaxing stay. The bed was especially comfortable and ensured a great night’s sleep. I also appreciated the complimentary breakfast, which offered a good variety of hot and cold options and was a great way to start the day. The location was convenient with easy access to transport links, making it ideal for both business and leisure travel. Overall, I felt it offered excellent value for money and I would happily stay again in the future.
Response from Property: Dear Guest,Thank you for taking the time to provide feedback, we are glad to hear that you had a pleasant experience at our property and we look forward to welcoming you next time. Kind Regards,Severina
Guest User
Queen Room
Date of stay: Dec 2025
Solo traveller
2 reviews
7.5/10
Posted on Jan 30, 2026
Staff friendly near in station . Good value , breakfast good more selection . Room so clean problem the kettle not working and no free bottle of water. No restaurant near or store. But service is good for the cost so cheap. I recommend it
Response from Property: Dear Guest,Thank you for providing feedback on your experience. We look forward to welcoming you in the near future.Kind Regards,The Hampton by Hilton Team
Guest User
Queen Room
Date of stay: Dec 2025
Couple
5 reviews
10/10
Outstanding
Posted on Jan 25, 2026
Clean simple bedroom. Parking is £15/day specific for hotel guests. There are a couple of EV charging ports but they were always blocked by cars that weren’t EV and we were also told they don’t work. Breakfast is crowded as it is complimentary but good - standard English breakfast. Close to Excel - about 8 mins walking.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad you found the room clean and the location convenient for Excel, and that you enjoyed the breakfast. We’re sorry about the EV charging bays and parking experience, and your comments have been shared with the team for review.Kind Regards,The Hampton by Hioton Team
kim_travels
Queen Family Room
Date of stay: Nov 2025
Family
3 reviews
8.5/10
Very good
Posted on Jan 1, 2026
We have stayed here before and enjoyed it as the hotel is closed to a metro, has parking and is clean with great reception staff. Our stay this time was also good but breakfast was a pain. We came down in a decent time but it was still really busy and a few of the food items had not been replenished. I had to ask the staff to top up the beans and mushrooms as it seemed like they were too busy to monitor it. There was also a big queue to make waffles. I just ended up giving up as I had tickets booked for an event, so couldn't wait around anymore. Would I stay there again? Yes! Hopefully the service improves. The room was tidy with great shower pressure and checking in and out was a breeze.
Response from Property: Dear kim_travels,Thank you for providing feedback on your experience. We look forward to welcoming you in the near future. Kind Regards,The Hampton by Hilton Team