Fraser Place Canary Wharf Reviews

It was good but the room we booked had maintainence issues which then ment we had to be relocated. Would have preferred to have been informed prior to coming but we made do with what we had. Overall it was good, i liked that we had our own space, kitchen, utensils etc. We had ordered in, relatively, nice and quiet stay. Really good service. Good luck to the new receptionist as well. It was booked for an 18th birthday suprise. We stayed on 11th and 12th floor. Have included the view for anyone else looking for a place to stay.

The location is terrible. It takes over 30 minutes and costs more than 300 RMB by taxi to get to the city center. The room was very dirty, with bugs, and the cups had thick stains on them. No toothbrushes were provided; you had to buy one for 35 RMB. I needed to check out early, and when I asked the front desk, they said it was fine. However, the front desk then told Trip.com that I would still be charged. Luckily, I hadn't left yet, so I went to speak with the front desk again. The staff member said, 'If you want to check out, then check out. It's not my problem. You didn't ask if there would be a charge, and I don't need to tell you. Your issue with the agent is for you to sort out. You should blame yourself for not asking clearly.' The front desk staff was speechless. When someone asks a question, it's obviously about the room fee. They clearly knew they would mislead me but let it happen anyway. This is either intentional malice or pure stupidity, trying to manipulate customers and stir up conflict between me and Trip.com. I strongly advise everyone to avoid this hotel. Thankfully, Trip.com ultimately helped resolve the issue.

Clean hotel with everything you need in apartment if not more.. very impressed with facilities.. free selection of tea and coffee downstairs to help yourself too.. very nice location and views. 5-10 minute walk to Canary Wharf tube station and restaurants and shops.

Front desk service needs improvement!

Fabulous stay! We stayed also cause close to ABBA Voyage

Summary: The receptionist was arrogant, and getting a taxi was extremely difficult; not recommended. Location: Canary Wharf is London's business district, home to many large companies like JP Morgan, HSBC, and major accounting firms. It's relatively far from major attractions (half an hour to the British Museum, over 40 minutes to Piccadilly, and 1.5 hours to the airport), making it inconvenient for tourists, but it offers a glimpse into another vibrant side of London. There are many upscale restaurants, and a stroll along the nearby riverbank is quite pleasant. Hotel Facilities: We stayed in a studio apartment, which was relatively spacious, with a kitchen and laundry facilities, but no air conditioning. One window couldn't be opened, and the other could only be cracked open slightly. While London is quite cool outdoors in August, the apartment felt incredibly stuffy. The apartment had two fans, which were quite noisy; at night, we were either too hot or disturbed by the noise. Fortunately, travel is tiring, so we managed to sleep through it. Hygiene: Overall acceptable. However, the kettle had excessive limescale, turning the boiled water white (picture 3), making it practically unusable. The front desk replaced the kettle, but the problem persisted. I wonder if foreigners don't drink hot water, or if they're simply used to hard water in the UK and never bothered with descaling. Hotel Service: During my 15 days in the UK, this was the only hotel that checked passports and insisted on providing contact information (I hoped they would contact me through Ctrip, and they already had a protected email address provided by Ctrip, but they were very insistent on us leaving our contact information). The main problem was that the hotel was located under an overpass. When hailing a taxi, the location was basically on the bridge, requiring customers to carry their luggage up a long flight of stairs (Figure 1). I repeatedly asked the front desk how to communicate with Uber or Bolt drivers to avoid the bridge and instead pick us up at the hotel entrance. An Indian girl suggested I fill in the postcode, and they would know. However, even after I filled in the postcode, the driver didn't know. On the last day, because I was in a rush to get to the airport, I asked them to help me book a taxi. A young woman at the front desk said that this wasn't within their scope of work; if I filled in the postcode and the driver still couldn't find me, that was the driver's problem, not theirs. Finally, in desperation, I tried both Bolt and Uber several times, paying a £7.80 fee for Bolt. A young Indian girl finally helped me call a taxi, preventing any delays. I've already written to complain about the receptionist and hope they can improve their service.

The apartment has a great location, very close to the subway station, and several large supermarkets nearby. It has an induction cooker, oven, and microwave, so simple cooking is no problem. However, the apartment isn't cleaned very frequently, only every two or three days, and the trash cans are extremely small, filling up within a day, so you have to dispose of the trash yourself.

Convenient location for travel