JW Marriott Grosvenor House London Reviews

I stayed 7 nights in London and truly enjoyed the hotel itself — great location, comfortable room, friendly staff. I would highly recommend the hotel. However, I strongly advise against eating at the hotel's steakhouse. Cleanliness is a real issue there. I ordered a salad, and it arrived with lettuce that hadn't been washed at all — still carrying visible soil. Finding dirt on my plate is unacceptable. If you stay here (and you should, for the hotel), just get your meals elsewhere. There are plenty of great places to eat in London. Note to management: A steakhouse should still know how to wash vegetables. Serving soil on lettuce is not just unpleasant — it's a health risk. Soil can contain parasite eggs, such as Ascaris lumbricoides. Ingesting even a small amount of contaminated soil can lead to ascariasis, where larvae migrate through the lungs and mature into adult worms in the intestine — potentially causing blockages, malnutrition, or worse. This is entirely preventable by properly washing produce. Please train your kitchen staff immediately.

Excellent service from the total team. We must chose this hotel again.

Overpriced Lack of quality service Not worth money

All good a

Amazing location, and excellent service!

Excellent hotel

For over 5,000 RMB a night, this room was a complete rip-off. The cleanliness and facilities were down to the standards of a budget hotel like Home Inn in China. Upon checking in and opening the door, I was greeted by a messy, haphazardly folded carpet in the bathroom, and towels that looked like they'd just been used and were crumpled up. It immediately struck me as unhygienic and unsanitary, as if they'd used the belongings of a departing guest… The concept of "value for money" simply doesn't apply; it felt like I'd been ripped off. If it weren't for my child's activity being held here, I would never have stayed here! The duvet cover even had holes, and the pillows had hair from previous guests…

The hotel is located opposite Hyde Park, with a BIG BUS stop right outside and about a 5-minute walk from the subway and bus stations. The facilities are up to standard, and the rooms are comfortable. The breakfast is plentiful, and the service is satisfactory. The only minor flaw was the central air conditioning system; it was extremely noisy when running, and even when off, there was a noticeable humming sound that didn't stop. I'm not sure if this was unique to my room.

The service is very good, the staff is friendly, the hotel is very beautiful and clean, and the location is also very good. It is close to Oxford Street, Bond Street and Regent Street, and it is convenient for shopping.

The location is in a high-end community. It's a 3-minute walk to Hyde Park. The hotel is elegant and the rooms are large. The Chinese guy at the front desk is very nice! All the staff will take the initiative to greet guests and ask if everything is okay. Very considerate!

The location is excellent, the environment is good, and the hotel has its own restaurants. It is within 30 minutes walking distance from major shopping malls. London hotels are old, broken and small, and the cost performance is almost negligible. However, when titanium gold is everywhere in China, I unexpectedly succeeded in upgrading to a suite in London, which touched me. It also requires a lot of money. The size of the suite is completely different from the standard room.

The room is big, and the bathroom is big too. The location is good, quiet in a busy area. The breakfast is average

The hotel has a beautiful and clean environment. The room facilities are clean and comfortable. We stayed for two consecutive nights. It is close to Hyde Park and Buckingham Palace. It is very convenient for travel

The location is excellent, the safety factor is very good, the staff is very enthusiastic and professional, I will stay here again next time