Guest User
February 9, 2024
I booked a 4 night stay in an accessible room during the holiday period for £269 The room had the following issues; 1. Awful smell due to clogged shower drain and sink drain. The receptionist was able to partially unclog the sink drain, but the other issue remained. 2. Mucoid substance coming out of the sink pipe, making the water in the room unusable (see attached pictures and videos). I had to resort to buying bottles of water to brush my teeth, wash my hands, etc. I reached out to the hotel with the pictures and videos, and after a wait of almost 1 month, I was offered a "goodwill gesture" of £36. I wrote back saying that whilst I agree a full refund is not needed, the amount offered is almost insulting. The response I received was that they've considered my evidence but cannot do any more. I find this unacceptable for a hotel of such renown. Book a stay at your own displeasure.