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54 Queen's Gate Hotel
4.3/5100 Reviews

54 Queen's Gate Hotel

London|0.19km from Department of Biochemistry
I travelled with my daughter to London all the way from New Zealand for a combined work and holiday trip. It was her first time in London, and I wanted this trip to be something she would remember. I spent a lot of time looking for a good hotel in Kensington and I picked 54 Queens Gate, due to its convenient location for my conference and the good reviews and high rating in Tripadvisor and Booking.com. On the positives, I will list the extremely good and convenient location, the tasteful décor in the lounge and rooms and some of the staff, being polite and helpful. Otherwise, our stay did not confirm the high ratings for this hotel, which create high expectations, unfortunately not met. I had booked a ”double deluxe” room, which came at a price higher than the standard. Initially, we were given a tiny room on one of the upper floors (Room 20) for which you had to go up two different lifts and a few stairs. The room was not what was shown in the photos as a double deluxe (although they tried to tell me that it was in this category). It was also very hot, and the air conditioning was not working properly and was too noisy. It was impossible to stay there for 6 nights, so we immediately said we were disappointed. Luckily, they had a bigger room available in the lower ground floor (basement?), Room 2, which we happily took. The room was relatively clean, but the floor was not, and I had to specifically ask them to vacuum the floor. Later we discovered that a terrible sewer smell was coming from the drains, and the ventilation in the bathroom was not enough to improve the situation, luckily there was a patio door we could open for airing the room. The toiletries offered, although good quality, they were in very limited quantity, hardly enough for one person. Some of the staff were stressed, unaccommodating and grumpy. Breakfast was basic. After the second day we decided to have breakfast in the room, and we were served by an annoyed lady who seemed to hate us for ordering in the room (although this is advertised in the services, also note they don’t serve cooked breakfast in the rooms). On the last night, I made the mistake to ask reception to book a taxi for me. They told me to book an uber, and when I said that I don’t have an uber account, the person at the reception said they would have to ask their manager in order to book a taxi for me. On our check out they asked us how our stay was. I gave them honest and direct feedback, on which the manager responded aggressively, trying to blame everything on us (e.g., for asking for a taxi). They said no one else had complained about the smell from the sewers before, while I read similar reports from other customers on Booking.com and tried to blame us, for not reporting it earlier, supposedly they would have fixed it. I expect that they will try to respond in a similar manner to my review. I advise the traveler to take my review seriously and either lower their expectations or make an alternative choice f

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Reviews for London Hotels

Searching for hotels near Department of Biochemistry? Compare room rates and reviews to find your ideal stay.
The Queen's Gate Hotel
4.5/5185 Reviews
Hyde Park
Wonderful staff, great location (right next to IC and embassies), great facilities. Overall it’s just amazing. 100/100.
54 Queen's Gate Hotel
4.3/5100 Reviews
I travelled with my daughter to London all the way from New Zealand for a combined work and holiday trip. It was her first time in London, and I wanted this trip to be something she would remember. I spent a lot of time looking for a good hotel in Kensington and I picked 54 Queens Gate, due to its convenient location for my conference and the good reviews and high rating in Tripadvisor and Booking.com. On the positives, I will list the extremely good and convenient location, the tasteful décor in the lounge and rooms and some of the staff, being polite and helpful. Otherwise, our stay did not confirm the high ratings for this hotel, which create high expectations, unfortunately not met. I had booked a ”double deluxe” room, which came at a price higher than the standard. Initially, we were given a tiny room on one of the upper floors (Room 20) for which you had to go up two different lifts and a few stairs. The room was not what was shown in the photos as a double deluxe (although they tried to tell me that it was in this category). It was also very hot, and the air conditioning was not working properly and was too noisy. It was impossible to stay there for 6 nights, so we immediately said we were disappointed. Luckily, they had a bigger room available in the lower ground floor (basement?), Room 2, which we happily took. The room was relatively clean, but the floor was not, and I had to specifically ask them to vacuum the floor. Later we discovered that a terrible sewer smell was coming from the drains, and the ventilation in the bathroom was not enough to improve the situation, luckily there was a patio door we could open for airing the room. The toiletries offered, although good quality, they were in very limited quantity, hardly enough for one person. Some of the staff were stressed, unaccommodating and grumpy. Breakfast was basic. After the second day we decided to have breakfast in the room, and we were served by an annoyed lady who seemed to hate us for ordering in the room (although this is advertised in the services, also note they don’t serve cooked breakfast in the rooms). On the last night, I made the mistake to ask reception to book a taxi for me. They told me to book an uber, and when I said that I don’t have an uber account, the person at the reception said they would have to ask their manager in order to book a taxi for me. On our check out they asked us how our stay was. I gave them honest and direct feedback, on which the manager responded aggressively, trying to blame everything on us (e.g., for asking for a taxi). They said no one else had complained about the smell from the sewers before, while I read similar reports from other customers on Booking.com and tried to blame us, for not reporting it earlier, supposedly they would have fixed it. I expect that they will try to respond in a similar manner to my review. I advise the traveler to take my review seriously and either lower their expectations or make an alternative choice f
Queensgate Court
4.2/510 Reviews
Hyde Park
Fantastic ground floor apartment 1A . Small kitchen and seating area , mezzanine floor with a large double bed , seperate bathroom and shower . Very clean , super friendly and helpful lady on reception . There is car parking on the main road for 4 hours , but if you go down Queensgate to Harrington road , and use Kensington parking centre we got 24 hours for £60 . Ideal for Albert Hall , Natural history and Hyde Park , would absolutely stay here again . Word of warning though if you are tall like me mind your head , the ceiling is very low on the Mezzanine! Dave and Lisa Mather
The Gore London - Starhotels Collezione
4.1/5101 Reviews
Hyde Park
The Gore is fantastic. The rooms were spacious and quiet, with comfortable beds and great showers. The staff was helpful, the breakfasts were delicious, and the library is gorgeous. The location is great, too, with access to the Underground, Hyde Park, pretty residential streets, and some great restaurants on Gloucester Road (we liked Memories of India and Da Mario). I hope to stay there again soon!
Gem Strathmore Hotel
3.9/5116 Reviews
Really enjoyed our stay here, my wife and I enjoyed a lovely break away. We chose this hotel because it close to the natural history museum which we went too. Only 1 issue was the plates for breakfast were so hot, which I felt was completely unnecessary as it over cooked my poached eggs in a few minutes. Other than that a delightful stay.
Fraser Suites Queens Gate
4/5103 Reviews
I don’t feel good about booking on booking. The normal reservation is given to the room on the ground floor, and the room is arranged in the elevator. The laundry room and the waiter's studio are in and out frequently. The hotel corridor is very small, so the waiter enters and feels right at the door of the room. The room window could not be opened. The exhaust hood was bad. The whole room was full of cooking fumes and there was no dishwasher. The most unfortunate thing is that the sound of walking upstairs throughout the day and night, the ceiling is shaking. Feel the worst time in London

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