Guest User
October 28, 2023
Had a terrible experience with President hotel.. Anyone new to London should avoid booking this.. Hotel is cutting corners by not providing heaters, neither did they specify during or after the booking.. Even upon requesting a portable heater, they didn't provide one.. Service at the reception is extremely poor.. they just nod ok and don't do anything..phone number to reception gets hardly picked,... there is of no use of so many attendants in the reception, without actually helping or addressing customer concerns.. looks like the staff are least bothered about the guests and hotel as well.. I actually feel sick due to the cold temperature inside the hotel room, and the staff are least bothered to help out with anything.. if you want to have a peaceful trip, please avoid booking this hotel.. Except for the location of the hotel, it is good for nothing and waste of your money.. Would like to mention Trip.com as well here, as they did nothing upon reaching out to them.. Extremely disappointed and would not use trip.com for any other bookings..