The Westin Chicago Lombard

It was an accommodation for a Chicago trip that was almost over, there were large supermarkets and shopping malls around, the hotel had various amenities including restaurants, and the airport was nice because it was close. The room was big and comfortable, and the bed was really fluffy. However, the staff's kindness was lacking and the service was very slow. We told them in advance that we would definitely ask for cleaning services before going out, but we never received cleaning services. Also, they paid for the accommodation once again even after we checked out. Regarding this, even though it is a large franchise hotel, I felt very disappointed and unprofessional about their ability to handle work.

Pool was gorgeous. Clean and nice temperature. I usually don’t swim because it’s too cold for me but I could swam at this hotel.  Generally clean and nice hotel but emergency stairs space was gabage all over and I was shocked.

The ac in our room wasnt working, stayed for 3 nights , horrible experience 1836 ! And they also charged on the bags i received at the dock 500 dollars withour informing

This is the second time we stayed here, the first time was two months ago in Apr. Overall is good but just the paid wifi is a bit discouraging and sometimes the reception of our cell phones was not great in the room. My pillow case has a couple of stains this time so I gave 3 to the cleanliness. Another interesting thing that happened to us both last time and this time is when we booked the room thru trip.com, we chose Away from Lift and Quiet Room option as it is still marked in my bookings. But both times we were given a room closest to the lift… first time was first room out the elevator and this time is one room away from the elevator. This first time we could hear the elevator noise in the room. I wonder if the information sent from trip.com and received by the hotel just doesn’t match.

great hotel with lots of amenities , pool was great and clean , will return

Hotel is not bed. we asked for water, but they didn't give us any

They didn’t clean the room because they claimed that it wasn’t included with my booking agreement 🤷🏻♂️