I had sent 2 emails advising we'd have a late check in- taking the train from London. We never got a response. The outside pics of the hotel are NOT accurate. The pub downstairs is not affiliated with the hotel, and the 'entrance' to the hotel is on a side street with bolted double barn doors. No one answered the phone # posted on the wall outside. We had to go into the pub and they let us into the 'courtyard' via a back door. The stairs up to the hotel are metal (think fire escape stairs), and we had 2 large pieces of luggage + backpacks. The gentleman from the hotel helped us with the luggage, but the stairs were dicey at best in the damp environment of Liverpool. The inside of the hotel is BEAUTIFUL! The room was wonderful and the front desk attendants were great. There was no check in process - just showed him my passport. Also, not told when check out was (assumed 11am), but a gruff cleaning man at 10am told us it was 10:30. Overall it was a nice room, but would not stay again.