Hampton by Hilton Liverpool City Centre

Hampton by Hilton Liverpool City Centre Reviews

Hampton by Hilton Liverpool City Centre

Kings Dock Mill, 7 Hurst St, Liverpool, Merseyside, United KingdomSee Hotel Details
Hampton by Hilton Liverpool City Centre
Hampton by Hilton Liverpool City CentreHampton by Hilton Liverpool City CentreHampton by Hilton Liverpool City Centre
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Reviews from Real Guests

8.8/10
Very good
105 reviews
Verified reviews
Location8.8
Amenities8.5
Service8.6
Cleanliness9.1
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All reviews(105)
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Great location(29)
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Awesome rooms(23)
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Convenient parking(7)
Comfortable bed(4)
Negative reviews(7)
Guest User
Queen Room
Date of stay: Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 26, 2026
So amazing view of the Albert Dock
Response from Property: Thank you for your review. We are pleased to hear you enjoyed the amazing view overlooking the Albert Dock, and hope to welcome you back again in the future.Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: May 2026
Couple
16 reviews
9.5/10
Amazing
Posted on Jun 4, 2026
The bed was super comfy, friendly staff etc. although we asked for a later checkout and was informed we could only have one hour later, which makes no sense for such a big hotel. And despite our later checkout the housekeeping woke us up at the crack of dawn
Response from Property: Thank you for your feedback. We are pleased to hear that you found the bed very comfortable and that our team made a friendly impression during your stay. We understand your comments regarding the late checkout request and the early morning disturbance, as uninterrupted rest is an important part of the experience. We appreciate you taking the time to share both what worked well and what affected your comfort, and we hope to have the opportunity to welcome you again in the future.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on May 22, 2026
Very good location just a 2 minute walk to the docks or 5-10 minutes to the town centre. Hotel staff very friendly, the room was as expected and the breakfast had an excellent choice of both hot and cold food. Will definitely use the hotel again next time I'm in Liverpool
Response from Property: Thank you for your review. We are pleased to hear you found the location very convenient for the docks and the town centre, enjoyed the friendly service from our team, and felt the room met your expectations. It is also great to know you were impressed with the excellent choice available at breakfast. We look forward to welcoming you back again on your next visit to Liverpool.All the best, Bethany - Hotel Manager
Guest User
Accessible Queen Room
Date of stay: Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on May 11, 2026
The hotel was ideally situated where we didn't have to walk far to the venues which were approx 6-10 minutes walk. The hotel has a large underground car park that kept our car safe and secure, not many hotels have a bar and seating for guests which we thought was convenient, the room was modern, very clean and loved the high pressure shower that is adjustable, breakfast was lovely we prefer a full English with all the trimmings, though there is the continental option and as it was a buffet we ate as much as we pleased. Lots of things to do and see in Liverpool and a large shopping centre that we discovered on our way back from the Cavern club and eateries on the dock side All in all a brilliant first stay in this hotel and 2nd time in Liverpool...oh and a shout out to the receptionist who helped me with our parking, very patient. We are planning our next stay at this hotel for the near future.
Response from Property: Thanks for the 10/10 rating. We are delighted to hear that the location worked so well for your visit, with everything within easy walking distance, and that the secure underground parking added peace of mind. It is also pleasing to know that you enjoyed the bar and seating areas, along with the modern, clean room and the quality of the shower. We are glad that breakfast suited your preferences, with both full and continental options available, and that it set you up for your day. It is wonderful to hear that Liverpool itself made such a positive impression, and that your overall stay was such a success. We are especially pleased that the assistance you received at reception was helpful and patient. Your kind comments are greatly appreciated, and we look forward to welcoming you back again in the near future.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Sep 2025
Business traveller
3 reviews
10/10
Outstanding
Posted on Oct 9, 2025
The room was very, supportive and friendly staff. Check in was very smooth. Nice bar for a drink. The environment was easy to find. Parking was pricy though. But there was a cheaper parking just few minutes walk away
Response from Property: Thanks for the 10/10 rating. We highly appreciate the feedback and we hope to see you again. All the best,Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Mar 2026
Couple
1 reviews
8.5/10
Very good
Posted on Apr 5, 2026
It was a lovely stay but breakfast time was very hectic the layout was very different to other Hampton Hilton hotels which we’ve stayed in.
Response from Property: Hi, thanks for the review. We are pleased to hear that you had a lovely stay overall. We appreciate your comments regarding the breakfast experience and note that the layout felt different compared to other Hampton by Hilton hotels, particularly during busy periods when service can feel more hectic. Thank you for taking the time to share your experience, and we look forward to welcoming you back again in the future.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Mar 2026
Solo traveller
3 reviews
7.0/10
Posted on Apr 5, 2026
The interior was clean. However, it's far from the station and about a 4-5 minute walk from the bus stop. The view was beautiful since it's located by the sea.
Original TextTranslated by Google
Response from Property: Hi, thanks for the review. We are pleased to hear that you found the interior clean and enjoyed the beautiful sea views during your stay. We appreciate your comments regarding the distance from the station and the short walk from the bus stop, and thank you for taking the time to share your experience. We look forward to welcoming you back again in the future.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Feb 2026
Couple
2 reviews
7.5/10
Posted on Mar 19, 2026
Hotel had provided basic needs. Bed comfortable, easy access to City centre. Breakfast was good, with nice variety of hot abd cold buffet options.
Response from Property: Thank you for your feedback. We are pleased to hear that the hotel provided your basic needs, that the bed was comfortable and that the location offered easy access to the city centre. It is also great to know that you enjoyed the breakfast and found the variety of hot and cold buffet options good. We appreciate you taking the time to share your comments and hope to welcome you back again soon.All the best,Bethany - Hotel Manager
Guest User
Accessible Queen Room
Date of stay: Jan 2026
Couple
1 reviews
10/10
Outstanding
Posted on Feb 19, 2026
We had a great time. Good location, even better staff. All of them were helpful and hospitable. Highly recommend. The breakfast spread was nice too
Response from Property: Thanks for the 10/10 rating. Knowing you had a great stay brings a smile to our faces. We appreciate the feedback and thanks for the recommendation. We hope to welcome you back again.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Jan 2026
Solo traveller
5 reviews
8.0/10
Very good
Posted on Feb 3, 2026
I booked the cheapest plan, which was a double room, and since I was traveling alone, I had plenty of space. The front desk staff were all very kind and friendly. I stayed for two nights, and they even tidied up the room midway, so it was always clean. The breakfast buffet was also delicious, so it's a shame I couldn't have it on the second morning due to my flight schedule. I wish there had been slippers in the room.
Original TextTranslated by Google
Response from Property: Thanks for the amazing rating. We hope to see you again and thanks for the feedback. All the best, Bethany - Hotel Manager
Guest User
Accessible Queen Room
Date of stay: Feb 2026
Couple
15 reviews
7.5/10
Posted on Jun 4, 2026
Good location not far from everything. poor breakfast. mix berries is frozen
Response from Property: Thank you for your feedback. We are pleased to hear that the location worked well for you and made getting around easy. We also note your comments regarding breakfast and understand that the selection did not meet your expectations on this occasion. We appreciate you taking the time to share your experience.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Dec 2025
Solo traveller
3 reviews
9.5/10
Amazing
Posted on Jan 16, 2026
Staff were lovely, so lovely. Room was lovely and got a great deal. Very attentive at self service breakfast.
Response from Property: Thanks for the review. We’re delighted to hear that you enjoyed your room, found the staff attentive, and had a great breakfast experience. We look forward to welcoming you back soon.All the best, Bethany - Hotel Manager
Guest User
Queen Room with Albert Dock View and Sofa Bed
Date of stay: Nov 2025
Family
1 reviews
10/10
Outstanding
Posted on Jan 1, 2026
Had a pleasant stay at this hotel. The rooms were clean, the staff were friendly, and the location was convenient. Overall, a comfortable and enjoyable experience.
Response from Property: Thanks for the 10/10 rating. We’re pleased to hear you enjoyed a comfortable stay, found the rooms clean, and appreciated our friendly staff and convenient location. We look forward to welcoming you again.All the best, Bethany - Hotel Manager
Shankar pande
Queen Room with Sofa Bed
Date of stay: Mar 2026
Family
4 reviews
10/10
Outstanding
Posted on May 1, 2026
It was fabulous room and clean everything is good to stay there
Response from Property: Thanks for the 10/10 rating, Shankar. We are delighted to hear that you found the room fabulous and clean, and that everything met your expectations during your stay. Your kind comments are greatly appreciated, and we would be very happy to welcome you back again in the future.All the best, Bethany - Hotel Manager
Guest User
Queen Room
Date of stay: Oct 2025
Couple
2 reviews
10/10
Outstanding
Posted on Dec 1, 2025
Easy check in, voucher for onsite parking, taxi rank outside, close to Liverpool one shopping complex. A very nice complimentary breakfast can’t fault it. Thank you Trip.com for the offer
Response from Property: Thanks for the 10/10 rating. We appreciate the feedback and we hope to see you again. All the best, Bethany - Hotel Manager